Australian stories
Contact centre agent burnout costs Australian firms over AUD $20 million annually, driven by high turnover and costly operational challenges.
Hungry Jack's has upgraded its digital systems by migrating to Microsoft Azure with Rackspace Technology, boosting scalability and customer service agility across Australia.
Decidr is set to acquire US AI platform Sugarwork, enhancing AI onboarding and knowledge tools across Asia-Pacific with integration into DecidrOS by 2025 year-end.
AdUnion, a Melbourne-based agency specialising in streaming media, has secured top spots on three major Australian growth lists in 2025.
In 2026, Australian organisations will boost cybersecurity by enforcing asset visibility, cutting supply chain risks, and securing remote vendor access.
In 2026, Australia faces rising youth hacking linked to gaming and complex cyberattacks as state-sponsored and criminal hackers join forces.
Australians lost nearly AUD$1,700 each to fraud this year amid peak shopping season, with retailers urged to adopt AI-driven security and seamless payments.
Over half of Australians say online ads on shared devices have spoiled holiday surprises, dimming the Christmas magic for many this season.
As small businesses surge in Australia, aligning physical branding with digital presence is now essential for customer trust, loyalty and growth.
Australia's AI ambitions hinge on strategic change management that aligns technology with human behaviour to boost productivity and competitiveness.
digiDirect launches Black Friday Clickathon with up to 50% off cameras, computers and mobile devices across major brands like Sony, Canon and Apple.
Booktopia launches Black Friday sale with discounts up to 80% on thousands of titles across genres, running through early December with delivery Australia-wide.
The Thermomix TM7 won Gold for Product Design at the Australian Good Design Awards, praised for its blend of hardware and digital innovation.
Mwave launches its Black Friday sale with up to AUD $2,800 off gaming laptops and discounts across top tech brands until 1 December.
LG Electronics Australia offers major Black Friday discounts on home entertainment, appliances and IT products until early December or while stocks last.
Nearly half of Australians now use AI-powered tools to personalise gifts, with younger shoppers leading the shift towards smart, tailored gifting and digital eGifts.
Australian firm StyleMatrix urges retailers to use AI for smarter stock control and targeted promotions to protect profit margins amid rising costs.
Boost Mobile cuts prepaid SIM and refurbished phone prices up to 74% and 15% respectively in Black Friday deals across Australia.
Yarra City Council partners with TechnologyOne to upgrade IT, enhancing management of AUD $2 billion assets and speeding up customer service delivery.
Australia's booming eCommerce sector faces tougher compliance with new advisory services helping retailers navigate complex financial and regulatory demands through 2026.
