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Probook raises USD $40 million for home services dispatch
Software-as-a-Service

Probook raises USD $40 million for home services dispatch

Home services operators could cut back-office headcount as the New York software firm expands after backing from Andreessen Horowitz and Sequoia Capital.

By Sean Mitchell • 4 min read • Today
Cake & Arrow says insurance AI needs better workflow fit
Customer Relationship Management

Cake & Arrow says insurance AI needs better workflow fit

Insurers risk wasted AI spending unless new tools fit agents' daily workflows, as Cake & Arrow's research found uneven uptake and patchy support.

By Karen Joy Bacudo • 5 min read • Yesterday

Global Stories

Automation stories

Infosys expands GlobalFoundries deal for AI-led IT services
Manufacturing

Infosys expands GlobalFoundries deal for AI-led IT services

The semiconductor maker will shift internal IT operations to a managed services model designed to cut incidents and improve employee support.

By Sofiah Nichole Salivio • 4 min read • Today
Syspro adds quality & traceability tools for manufacturers
Manufacturing

Syspro adds quality & traceability tools for manufacturers

Manufacturers and distributors will get tighter control over quality, stock and pricing as Syspro rolls out more than 60 ERP updates.

By Sofiah Nichole Salivio • 4 min read • Today
Sapiens names Krish Datta as APAC Executive Vice President
Digital Transformation

Sapiens names Krish Datta as APAC Executive Vice President

Asia Pacific insurers are set to see more AI-driven system renewal as Sapiens steps up its regional push with a senior hire.

By Mark Tarre • 4 min read • Yesterday
Foxit wins Pax8 global productivity award for MSPs
Software-as-a-Service

Foxit wins Pax8 global productivity award for MSPs

MSPs are prioritising simpler document tools as Foxit's award signals growing demand for AI-enabled workflows across small business customers.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
Why CFOs are becoming the new owners of operational intelligence
Data Analytics

Why CFOs are becoming the new owners of operational intelligence

Disconnected procurement and logistics data is leaving finance chiefs exposed to slower decisions, hidden costs and weaker forecasts across businesses.

By Juanjo Mestre • 4 min read • Yesterday
Zoom adds AI tools to Virtual Agent for customer service
Software-as-a-Service

Zoom adds AI tools to Virtual Agent for customer service

Customer service teams can now build and monitor AI agents more easily, with Zoom adding testing, quality controls and outcome-based pricing.

By Sean Mitchell • 4 min read • Yesterday
PagerDuty names Eric Prengel as Chief Financial Officer
Software-as-a-Service

PagerDuty names Eric Prengel as Chief Financial Officer

Howard Wilson's retirement will hand PagerDuty a finance chief with deeper banking and public-company experience as it pushes further into AI tools.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Thomson Reuters warns of AI execution gap in firms
Data Protection

Thomson Reuters warns of AI execution gap in firms

Client mandates and staff retention are at risk as most professional services firms struggle to turn widespread AI use into daily practice.

By Karen Joy Bacudo • 4 min read • Yesterday

Stories from Other Regions

Automation stories

Women leaders urge faster inclusion in engineering
Manufacturing

Women leaders urge faster inclusion in engineering

Underrepresentation of women in engineering is threatening talent pipelines and innovation as demand rises in AI, energy and manufacturing.

By Mark Tarre • 8 min read • Yesterday
Lloyds to create 1,000 AI roles as agentic use grows
Data Analytics

Lloyds to create 1,000 AI roles as agentic use grows

Fraud checks and customer service will be sped up as Lloyds Banking Group adds more than 1,000 AI jobs and retrains staff.

By Karen Joy Bacudo • 4 min read • Yesterday
Avetta widens Australian supplier search with AI tool
Software-as-a-Service

Avetta widens Australian supplier search with AI tool

Australian buyers can now find nearby, compliant suppliers faster as Avetta adds AI search and richer benchmarking to its platform.

By Sean Mitchell • 4 min read • Yesterday
Australian firms save 18 hours per AI-powered contract
Software-as-a-Service

Australian firms save 18 hours per AI-powered contract

Many Australian businesses still miss contract insights after signing, even as AI cuts agreement cycle times by 34% and saves 18 hours each.

By Sean Mitchell • 5 min read • Yesterday
Malaysia financial firms lag in AI scaling, report finds
Digital Transformation

Malaysia financial firms lag in AI scaling, report finds

Despite widespread pilots, only 17% of Malaysian financial institutions have scaled strategic AI initiatives, a new report says.

By Karen Joy Bacudo • 4 min read • Yesterday
Ringers Western adopts NetSuite to drive overseas growth
Software-as-a-Service

Ringers Western adopts NetSuite to drive overseas growth

Legacy software had become a drag on Ringers Western's store, wholesale and online expansion, as it targets AUD $70 million in sales.

By Mark Tarre • 4 min read • Yesterday
Australian investors keen on tech, but funding lags
Fintech

Australian investors keen on tech, but funding lags

Investor demand for Australian startups is outpacing funding channels, with only 27% willing to commit more than AUD $100,000 to one deal.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday