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Agentic AI and Saas - The next chapter in CX
Software-as-a-Service

Agentic AI and Saas - The next chapter in CX

Agentic AI is set to revolutionise SaaS customer service by autonomously resolving 80% of common issues, transforming user experience by 2029.

By Taylor Giddens • 5 min read • Thu, 26th Jun 2025
Exclusive: Lightspeed on why tech and AI are 'key' to hospitality's future
Customer Experience

Exclusive: Lightspeed on why tech and AI are 'key' to hospitality's future

Lightspeed's Asia-Pacific MD Nicole Buisson says AI and smarter tech are vital for Aussie hospitality to tackle inflation, labour costs and changing consumer habits.

By Melania Watson • 5 min read • Thu, 26th Jun 2025
Paras Chadha to lead Microsoft & AI strategy for Logicalis ANZ
Digital Transformation

Paras Chadha to lead Microsoft & AI strategy for Logicalis ANZ

Paras Chadha will lead Logicalis's Microsoft and AI business in Australia and New Zealand, aiming to boost AI adoption and align regional and global strategies.

By Melvin Hipolito • 4 min read • Thu, 26th Jun 2025
Emburse launches Sage Intacct Connector for enhanced spend control
Human Capital Management

Emburse launches Sage Intacct Connector for enhanced spend control

Emburse has launched the Sage Intacct Connector to streamline expense management and enhance spending control for small and mid-sized businesses.

By Catherine Knowles • 3 min read • Thu, 26th Jun 2025
BackBox 8.0 automates hybrid network security & compliance
Firewalls

BackBox 8.0 automates hybrid network security & compliance

BackBox 8.0 unifies and automates security and compliance across hybrid networks, helping firms manage on-premise and cloud assets with a single dashboard.

By Catherine Knowles • 4 min read • Thu, 26th Jun 2025
AvePoint launches new command centres to boost cloud resilience
Data Protection

AvePoint launches new command centres to boost cloud resilience

AvePoint updates its Confidence Platform with new command centres to enhance cloud resilience, cost optimisation, and AI governance for enterprises globally.

By Catherine Knowles • 3 min read • Thu, 26th Jun 2025
ManageEngine unveils MSP Central to streamline provider operations
Software-as-a-Service

ManageEngine unveils MSP Central to streamline provider operations

ManageEngine launches MSP Central, a cloud-native platform that unifies MSP operations, boosting efficiency with modular, AI-powered tools and security features.

By Catherine Knowles • 4 min read • Thu, 26th Jun 2025
Rapid7 launches agentic AI to boost MDR speed & accuracy
Semiconductors

Rapid7 launches agentic AI to boost MDR speed & accuracy

Rapid7 has introduced agentic AI workflows to its MDR platform, boosting SOC speed and accuracy by automating investigations and enhancing threat response.

By Catherine Knowles • 4 min read • Thu, 26th Jun 2025
Gigamon launches AI tools to boost hybrid cloud security
Firewalls

Gigamon launches AI tools to boost hybrid cloud security

Gigamon unveils AI tools to enhance hybrid cloud security with real-time monitoring of AI traffic and a GenAI assistant for simplified network management.

By Shannon Williams • 4 min read • Thu, 26th Jun 2025
Ramsey McGrory named President of Prisma to drive AI growth
Marketing Technologies

Ramsey McGrory named President of Prisma to drive AI growth

Ramsey McGrory has been named President of Prisma at Mediaocean, to lead AI-driven growth and platform innovation in global media buying.

By Jed Nykolle Harme • 3 min read • Thu, 26th Jun 2025
Make unveils Make Grid for real-time automation & AI mapping
Software-as-a-Service

Make unveils Make Grid for real-time automation & AI mapping

Make launches Make Grid, a real-time visual map providing firms with complete oversight of their automation and AI workflows to manage complexity and scale.

By Jed Nykolle Harme • 3 min read • Thu, 26th Jun 2025
Beyond the legacy: Rethinking SIEMs in an age of cyber escalation
Security Information and Event Management

Beyond the legacy: Rethinking SIEMs in an age of cyber escalation

Legacy SIEM systems struggle against rising cyber threats, prompting firms to embrace AI-driven security for faster, smarter defence and improved resilience.

By Brad Perriott • 4 min read • Wed, 25th Jun 2025
AI drives digital transformation as life sciences face labour gaps
DevOps

AI drives digital transformation as life sciences face labour gaps

Life sciences firms are boosting AI use to tackle skilled labour shortages and regulatory challenges, with 95% adopting smart manufacturing technologies.

By Melania Watson • 3 min read • Wed, 25th Jun 2025
Over 40% of agentic AI projects set for cancellation by 2027
Digital Transformation

Over 40% of agentic AI projects set for cancellation by 2027

Over 40% of agentic AI projects are predicted to be cancelled by 2027 due to costs, unclear value, and risk issues, finds Gartner research.

By Sean Mitchell • 3 min read • Wed, 25th Jun 2025

Stories from Other Regions

Automation stories

AI-powered PR app launched to boost small business visibility
Artificial Intelligence

AI-powered PR app launched to boost small business visibility

The PR Mastery App uses AI to help UK SMEs create press releases and gain media coverage affordably, bypassing costly traditional PR agencies.

By Shannon Williams • 3 min read • Thu, 26th Jun 2025
Exclusive: Chris Donato on Zendesk's AI shift in CX strategy
Software-as-a-Service

Exclusive: Chris Donato on Zendesk's AI shift in CX strategy

Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.

By Melania Watson • 4 min read • Thu, 26th Jun 2025
Cloud architects top Australia's tech salaries at AUD $150K
DevOps

Cloud architects top Australia's tech salaries at AUD $150K

Cloud architects earn top tech salaries in Australia, with Azure and AWS specialists averaging AUD $150,909, followed by platform engineers at AUD $139,917.

By Jed Nykolle Harme • 4 min read • Wed, 25th Jun 2025