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Zendesk to acquire Forethought in agentic AI expansion
Digital Transformation

Zendesk to acquire Forethought in agentic AI expansion

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
AI leaders lack rules & data to scale finance tools
Manufacturing

AI leaders lack rules & data to scale finance tools

AI 'leaders' in finance rush to pilots but lack rules, data and governance to scale tools into core, high‑accountability workflows.

By Karen Joy Bacudo • 4 min read • Thu, 12th Mar 2026
Databricks debuts Genie Code & snaps up Quotient AI
Data Analytics

Databricks debuts Genie Code & snaps up Quotient AI

Databricks launches Genie Code to automate complex data workflows and snaps up Quotient AI to boost evaluation and oversight of its agents.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026
Asia Pacific faces trust & culture test in AI shift
Digital Transformation

Asia Pacific faces trust & culture test in AI shift

Asia Pacific's rapid AI adoption is running ahead of culture and trust, with leaders warning a “Human Advantage” gap could decide who wins.

By Sofiah Nichole Salivio • 5 min read • Thu, 12th Mar 2026
Everpure adds file mobility to ActiveCluster fleet
Storage

Everpure adds file mobility to ActiveCluster fleet

Everpure extends ActiveCluster with fleet-wide file mobility, promising policy-driven availability and simpler protection of unstructured data.

By Mark Tarre • 3 min read • Thu, 12th Mar 2026
AI ambition outpaces readiness for smaller businesses
Data Protection

AI ambition outpaces readiness for smaller businesses

SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Mar 2026
Gartner tips AI to upend work tools, hiring & data
Data Analytics

Gartner tips AI to upend work tools, hiring & data

Gartner predicts AI will disrupt office software, hiring and data by 2030, triggering a USD $58 billion productivity tools shake-up.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Mar 2026
Sentinel Global rebuilds AI-led venture team, eyes 2026
Space Technologies

Sentinel Global rebuilds AI-led venture team, eyes 2026

Sentinel Global rebuilds its AI-driven venture team around GIC veteran Jeremy Kranz and expands Sentinel Labs, targeting a 2026 fundraise.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026
Manulife picks Akka to power enterprise agentic AI
DevOps

Manulife picks Akka to power enterprise agentic AI

Manulife taps Akka's runtime to harden and scale its beta enterprise agentic AI platform for regulated, business-critical workloads.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Equinix unveils global distributed AI hub & fabric
Network Infrastructure

Equinix unveils global distributed AI hub & fabric

Equinix launches a global distributed AI hub and Fabric Intelligence layer to unify, govern and optimise multi-cloud AI infrastructure.

By Sofiah Nichole Salivio • 5 min read • Thu, 12th Mar 2026
Mastercard unveils AI 'Virtual C-Suite' for small firms
Data Analytics

Mastercard unveils AI 'Virtual C-Suite' for small firms

Mastercard launches its Virtual C-Suite AI agents, starting with a Virtual CFO, to give small firms automated executive-style insights.

By Karen Joy Bacudo • 4 min read • Thu, 12th Mar 2026
NTT DATA unveils global Nvidia-powered AI factories
Network Infrastructure

NTT DATA unveils global Nvidia-powered AI factories

NTT DATA launches Nvidia-based 'enterprise AI factories' to help global firms standardise, scale and govern production AI deployments.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Mar 2026
Entrust launches cloud cryptographic security platform
Private Cloud

Entrust launches cloud cryptographic security platform

Entrust unveils cloud-based cryptographic security platform to centralise key, certificate and secrets management across hybrid IT estates.

By Sean Mitchell • 3 min read • Wed, 11th Mar 2026
AI leaders pull ahead as laggards face analytics latency
Data Analytics

AI leaders pull ahead as laggards face analytics latency

AI projects in full production race ahead as a global survey exposes a widening trust and speed gap with organisations still experimenting.

By Sean Mitchell • 4 min read • Wed, 11th Mar 2026

Stories from Other Regions

Automation stories

Elula names Andrew Phillips as new Chief Revenue Officer
Hyperscale

Elula names Andrew Phillips as new Chief Revenue Officer

Elula hires Andrew Phillips as chief revenue officer to drive sales, partnerships and growth across its expanding AI-led financial services push.

By Karen Joy Bacudo • 3 min read • Thu, 12th Mar 2026
AI CX ambitions outpace readiness for Australian firms
Customer Relationship Management

AI CX ambitions outpace readiness for Australian firms

Australian firms boost AI spending for customer experience, but skills, data gaps and staff concerns show ambitions outpacing readiness.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Canadian women report greater anxiety over AI at work
Digital Transformation

Canadian women report greater anxiety over AI at work

Canadian women report higher anxiety and lower confidence using AI at work than men, as workplace expectations outpace support and training.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026