Customer engagement stories - Page 2
RingCentral launches AI Receptionist in Australia from AUD $62
Last month
#
customer engagement
RingCentral has launched its AI Receptionist in Australia from AUD $62 monthly, automating call handling with generative AI for businesses of all sizes.
Luke Clifton joins ATA Board as alliance shifts focus to leaders
Last month
#
customer engagement
Luke Clifton of Macquarie Technology Group joins the Australian Telecommunications Alliance Board, reflecting a shift to leadership with sector expertise.
How CPG brands can win customers through immersive packaging technology
Last month
#
customer engagement
Immersive packaging tech lets CPG brands engage shoppers instantly, boosting trust and loyalty at the crucial moment they hold a product in hand.
Shifting 10% of spend to small retailers could add NZD $11 billion
Last month
#
customer engagement
Shifting 10% of New Zealand household spending to small retailers could boost their economy by NZD $11 billion, says Xero analysis ahead of Black Friday.
WayScape unifies Australian real estate with AI-driven platform
Last month
#
customer engagement
WayScape launches AI-driven platform uniting Australian real estate agents, managers and buyers, streamlining data, communication and transactions.
Building trust in AI-driven subscription services in 2026
Last month
#
customer engagement
In 2026, transparency in AI is vital for subscription services to build trust, ensure fairness, and maintain customer loyalty amid rising ethical concerns.
CPaaS set to surpass contact centres as data & RCS evolve
Last month
#
customer engagement
By 2026, CPaaS may surpass traditional contact centres as RCS adoption and AI drive automated, interactive customer engagement experiences.
AI reshapes CFO challenges as investor scrutiny shifts focus
Last month
#
customer engagement
Q4 says that as AI reshapes CFO roles, finance chiefs are facing detailed questions on AI strategies, capital allocation, and future compliance costs.
Consilium unveils UniCampaign 15 with AI for smarter outreach
Last month
#
customer engagement
Consilium Software launches UniCampaign Version 15, featuring AI-powered automation and enhanced compliance for smarter, multi-channel enterprise outreach.
European eCommerce marketers struggle with Black Friday personalisation
Last month
#
customer engagement
Nearly all European eCommerce marketers view personalisation as vital, yet 27% find it hard to tailor Black Friday offers amid heavy workloads.
Marketers struggle to personalise Black Friday offers despite need
Last month
#
customer engagement
Nearly all marketers see personalisation as vital for Black Friday, yet 27% struggle to tailor offers, risking customer loyalty and sales opportunities.
Addepar names Peter O'Brien & Janeen France to top roles
Last month
#
customer engagement
Addepar appoints Peter O'Brien as Chief Revenue Officer and Janeen France as Chief Client Officer, boosting leadership amid European expansion.
Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service
Last month
#
customer engagement
GenAI is revolutionising telco customer service by replacing rigid bots with natural conversations, enhancing personalisation and speeding up support resolution.
Salesforce debuts Agentforce Commerce for AI-driven retail sales
Last month
#
customer engagement
Salesforce launches Agentforce Commerce, a platform enabling retailers to sell via AI-driven channels like ChatGPT, boosting engagement and orders globally.
Online Instruments opens AV experience centres in India & Dubai
Last month
#
customer engagement
Online Instruments has launched new offices with AV experience centres in Chennai, Hyderabad, and Dubai to boost enterprise and education technology services.
Retail brands to send 3.9 billion messages in 2025 season
Last month
#
customer engagement
Retail brands will send a record 3.9 billion messages in the 2025 shopping season, up 15%, as AI and richer digital channels boost customer engagement.
Gen Z shoppers to prioritise personal values over discounts
Last month
#
customer engagement
Over half of Gen Z shoppers will back brands aligning with their values this Black Friday, often prioritising ethics over discounts, research reveals.
AUTO1 Group wins Twilio 2025 EMEA Star Builder Award for innovation
Last month
#
customer engagement
AUTO1 Group has won Twilio’s 2025 EMEA Star Builder Award for innovative use of messaging and verification APIs to enhance its used car trading platform.
Countly unveils faster analytics & AI-ready platform for enterprises
Last month
#
customer engagement
Countly launches a faster analytics platform with an AI-ready pipeline and privacy-focused assistant to boost enterprise AI and data control.
Stop falling into the trap of tech for tech’s sake
Last month
#
customer engagement
While 72% of Singaporeans see benefits in AI, just 26% feel knowledgeable, as APAC marketers urged to use AI purposefully for growth, not tech for tech's sake.