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Customer engagement Stories - Page 36

Global Stories

Customer engagement stories

Supersonik secures USD $5 million to launch AI demo agent
Customer Experience

Supersonik secures USD $5 million to launch AI demo agent

Supersonik raises USD $5 million to launch a multilingual AI agent that instantly delivers personalised live product demos via video calls worldwide.

By Jed Nykolle Harme • 4 min read • Fri, 5th Sep 2025
Komo launches Engagement OS with AI co-pilot & new loyalty tools
Customer Experience

Komo launches Engagement OS with AI co-pilot & new loyalty tools

Komo launches its Engagement OS with AI co-pilot Kai, offering brands new loyalty tools and interactive campaigns to boost customer engagement and rewards.

By Shannon Williams • 4 min read • Thu, 4th Sep 2025
Check Point appoints David Caspari to lead Australia & New Zealand
Software-as-a-Service

Check Point appoints David Caspari to lead Australia & New Zealand

Check Point has appointed David Caspari as Managing Director for Australia and New Zealand to advance its AI-driven cybersecurity strategy and customer growth.

By Melvin Hipolito • 3 min read • Tue, 2nd Sep 2025
Vector Capital to merge Showpad & Bigtincan in global AI push
Digital Transformation

Vector Capital to merge Showpad & Bigtincan in global AI push

Vector Capital will merge AI firms Showpad and Bigtincan under the Showpad brand to create a global AI-driven revenue enablement platform by 2025.

By Catherine Knowles • 4 min read • Thu, 28th Aug 2025
Cognizant & Eagle Eye join to advance AI-driven loyalty tech
Digital Transformation

Cognizant & Eagle Eye join to advance AI-driven loyalty tech

Cognizant and Eagle Eye have partnered to offer AI-driven, real-time loyalty and promotions solutions for global retail, travel and hospitality enterprises.

By Melvin Hipolito • 3 min read • Thu, 28th Aug 2025
Zoho ANZ sees 20% customer growth, unveils new offerings & AI
Data Analytics

Zoho ANZ sees 20% customer growth, unveils new offerings & AI

Zoho's ANZ customer base grows 20% with new AI-powered solutions including Zoho Solo and Zoho for Nonprofits, boosting regional impact and innovation.

By Melvin Hipolito • 4 min read • Wed, 27th Aug 2025
Adobe names Meredith O'Ryan Director of Enterprise Marketing
Digital Transformation

Adobe names Meredith O'Ryan Director of Enterprise Marketing

Meredith O'Ryan has been named Adobe's Director of Enterprise Marketing for Australia and New Zealand, also overseeing flagship events across Asia Pacific.

By Melvin Hipolito • 3 min read • Wed, 27th Aug 2025
Bigtincan & Showpad to merge, targeting USD $12 billion market
Customer Experience

Bigtincan & Showpad to merge, targeting USD $12 billion market

Bigtincan and Showpad will merge under Vector Capital to target the USD $12bn AI-driven sales enablement market, operating globally under the Showpad brand.

By Melvin Hipolito • 4 min read • Wed, 27th Aug 2025
Twilio launches global RCS messaging to boost trust & engagement
Customer Experience

Twilio launches global RCS messaging to boost trust & engagement

Twilio has launched global RCS messaging, enabling businesses to send branded, interactive messages, boosting engagement and trust across 20 countries.

By Melvin Hipolito • 4 min read • Wed, 27th Aug 2025

Stories from Other Regions

Customer engagement stories

Peer reviews surpass influencers for UK shoppers' purchase decisions
Customer Experience

Peer reviews surpass influencers for UK shoppers' purchase decisions

Peer reviews and user-generated content now influence 65% of UK shoppers, surpassing celebrity endorsements in shaping purchase decisions, finds Akeneo study.

By Shannon Williams • 3 min read • Thu, 4th Sep 2025
Why retailers need to prepare for a rise in AI-generated complaints
Digital Transformation

Why retailers need to prepare for a rise in AI-generated complaints

AI is making it easier for consumers to file well-crafted complaints, posing new challenges for retailers to manage rising digital grievances effectively.

By Mark Devlin • 9 min read • Thu, 4th Sep 2025
Black Friday 2024 sees 3.1% growth as bounce rates increase
Customer Experience

Black Friday 2024 sees 3.1% growth as bounce rates increase

Black Friday 2024 saw a 3.1% growth in eCommerce sales as bounce rates rose 3.8%, with specialist retailers outperforming multi-category stores overall.

By Sean Mitchell • 4 min read • Thu, 4th Sep 2025
AI-powered chat tools gain ground in Australian businesses
Digital Transformation

AI-powered chat tools gain ground in Australian businesses

Over a third of Australian businesses use AI chat tools for customer service, with another 39% planning adoption to boost satisfaction and accessibility.

By Melvin Hipolito • 3 min read • Mon, 1st Sep 2025
NeoDay, T-Systems partner to boost GDPR-compliant loyalty tech
Customer Experience

NeoDay, T-Systems partner to boost GDPR-compliant loyalty tech

NeoDay partners with T-Systems to offer a GDPR-compliant loyalty platform on the Open Telekom Cloud, enhancing data sovereignty across Europe.

By Jed Nykolle Harme • 3 min read • Sat, 30th Aug 2025
Google Cloud expands Gemini AI & data residency in Singapore
Customer Experience

Google Cloud expands Gemini AI & data residency in Singapore

Google Cloud expands its Gemini AI models and data residency services in Singapore, boosting AI capabilities for public and private sector organisations.

By Melvin Hipolito • 6 min read • Fri, 29th Aug 2025
STAGE boosts customer support with SquadStack.ai's multilingual AI
Customer Experience

STAGE boosts customer support with SquadStack.ai's multilingual AI

STAGE has enhanced its customer support with SquadStack.ai's multilingual AI, cutting costs by 70% and boosting satisfaction to 86% in six weeks.

By Catherine Knowles • 3 min read • Fri, 29th Aug 2025
UK marketers shift AI strategies as EU regulation prompts change
Customer Experience

UK marketers shift AI strategies as EU regulation prompts change

Over a third of UK marketers have reshaped their AI strategies following the EU AI Act, aiming for greater ethics and compliance amid concerns over innovation.

By Jed Nykolle Harme • 3 min read • Fri, 29th Aug 2025
From Resistance to Resilience: Empowering employees in the age of AI
Digital Transformation

From Resistance to Resilience: Empowering employees in the age of AI

Despite 95% of leaders using AI, 71% report employees aren't ready to fully embrace it, highlighting the need for empowerment and transparency.

By Farhaz Thobani • 4 min read • Wed, 27th Aug 2025