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Sinch achieves milestone with 1 billion RCS messages sent
Customer Experience

Sinch achieves milestone with 1 billion RCS messages sent

Sinch has surpassed 1 billion Rich Communication Services messages delivered globally in 2024, heralding a new era in business messaging.

By Sean Mitchell • 2 min read • Thu, 21st Nov 2024
Finfare Connect & ZBD team up for Bitcoin rewards
Crypto

Finfare Connect & ZBD team up for Bitcoin rewards

Finfare Connect and ZBD have partnered to enable ZBD users to earn Bitcoin rewards through everyday transactions by linking payment accounts via the ZBD app.

By Sean Mitchell • 2 min read • Thu, 21st Nov 2024
Twilio honours 16 startups in 2024 AI Searchlight Awards
Data Analytics

Twilio honours 16 startups in 2024 AI Searchlight Awards

Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.

By Melania Watson • 3 min read • Thu, 21st Nov 2024
Dragos expands executive team amid cybersecurity market growth
Customer Experience

Dragos expands executive team amid cybersecurity market growth

Dragos has appointed Mark Matheos as CFO, Mark Packham as CMO, and Darren Sankbeil as CSO to enhance its cybersecurity leadership and growth.

By Imee Dequito • 3 min read • Thu, 21st Nov 2024
Netcore Cloud expands collaboration with Google Cloud AI
Data Analytics

Netcore Cloud expands collaboration with Google Cloud AI

Netcore Cloud has expanded its partnership with Google Cloud to enhance AI-driven customer engagement, aiming to double annual recurring revenue by 2027.

By Imee Dequito • 3 min read • Wed, 20th Nov 2024
EastWest Bank partners MoEngage for digital innovation
Digital Transformation

EastWest Bank partners MoEngage for digital innovation

EastWest Bank has teamed up with MoEngage to enhance its digital banking experience with tailored engagement solutions for clients across various sectors.

By Melania Watson • 3 min read • Wed, 20th Nov 2024
Commvault enhances APAC leadership with key appointments
Data Protection

Commvault enhances APAC leadership with key appointments

Commvault has appointed Jill Macmurchy as Chief Customer Officer and Craig Bastow as Area Vice President for Australia and New Zealand to enhance APAC leadership.

By Imee Dequito • 2 min read • Wed, 20th Nov 2024
Microsoft unveils Copilot Studio for AI-enhanced solutions
Disaster Recovery

Microsoft unveils Copilot Studio for AI-enhanced solutions

Microsoft has unveiled its Copilot Studio autonomous agents in preview, promising AI-driven innovations to reshape business operations at Ignite 2024.

By Sean Mitchell • 3 min read • Wed, 20th Nov 2024
Mitel launches AI-powered platform for enhanced CX management
Hybrid Cloud

Mitel launches AI-powered platform for enhanced CX management

Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.

By Imee Dequito • 3 min read • Tue, 19th Nov 2024
Thryv unveils AI tool to streamline review responses
Customer Experience

Thryv unveils AI tool to streamline review responses

Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.

By Melania Watson • 2 min read • Tue, 19th Nov 2024
StackAdapt & Shopify integrate for advanced ad targeting
Customer Experience

StackAdapt & Shopify integrate for advanced ad targeting

StackAdapt has integrated with Shopify, enabling over 100,000 Australian merchants to harness advanced ad targeting through a simplified pixel onboarding process.

By Sean Mitchell • 2 min read • Tue, 19th Nov 2024
Avanade unveils AI services for Asia Pacific mid-markets
Data Analytics

Avanade unveils AI services for Asia Pacific mid-markets

Avanade has launched seven new Microsoft-powered AI services to help mid-market organisations in Asia Pacific boost growth and competitiveness.

By Sean Mitchell • 3 min read • Tue, 19th Nov 2024
Kudosity launches RCS beta testing in the Asia Pacific
Data Protection

Kudosity launches RCS beta testing in the Asia Pacific

Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.

By Sean Mitchell • 3 min read • Mon, 18th Nov 2024
Zendesk unveils AI Dynamic Pricing Plan for flexibility
Customer Experience

Zendesk unveils AI Dynamic Pricing Plan for flexibility

Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.

By Kaleah Salmon • 3 min read • Fri, 15th Nov 2024
Nearly half of AI marketing efforts fail to meet goals
Digital Transformation

Nearly half of AI marketing efforts fail to meet goals

New research reveals that while 73% of companies have adopted AI in marketing, only 52% are achieving expected business value, posing significant challenges.

By Shannon Williams • 3 min read • Fri, 15th Nov 2024

Stories from Other Regions

TekCor4 appoints Dominique Kleeman as Chief Revenue Officer
Customer Experience

TekCor4 appoints Dominique Kleeman as Chief Revenue Officer

Dominique Kleeman has been appointed Chief Revenue Officer at TekCor4, aiming to boost growth in the automotive retail sector with her expertise.

By Imee Dequito • 2 min read • Tue, 19th Nov 2024
Salesforce showcases autonomous AI agents in Auckland event
Digital Transformation

Salesforce showcases autonomous AI agents in Auckland event

At Salesforce's Agentforce World Tour in Auckland, over 1,300 attendees delved into the revolutionary capabilities of autonomous AI agents.

By Melania Watson • 2 min read • Tue, 19th Nov 2024
Ymobile launches UK's first eSIM MVNO with data plans
Customer Experience

Ymobile launches UK's first eSIM MVNO with data plans

Ymobile has launched as the UK's first data-led eSIM MVNO, offering flexible data plans and addressing the environmental impact of traditional SIM cards.

By Imee Dequito • 3 min read • Mon, 18th Nov 2024