Customer Satisfaction stories - Page 2

Australian eyewear retailers Specsavers and OPSM top customer service rankings, while Bendigo Bank leads non-retail brands in KPMG's CX excellence study.

project44 grows new annual recurring revenue by over 40% and reaches operational cash flow breakeven amid rapid AI-driven expansion in supply chain solutions.

Despite 84% confidence in cyber defences, 1 in 5 UK retailers admit they can’t prevent attacks as risks rise, causing major operational disruptions.

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

AI is set to handle 60% of Australian customer queries by 2027, up from 31%, transforming service operations and boosting business efficiency.

Bike Matrix’s compatibility tool boosted Bike24’s sales by 69% and cut returns by 10%, easing online bike part purchases and saving customers time.

Black Kite launches AI Agent to automate third-party cyber risk investigation, reporting and decision-making, boosting efficiency for security teams worldwide.

Mutual Benefit Group has launched One Inc’s ClaimsPay platform to offer faster, digital claims payments and expanded vendor choices for 58,000 policyholders.

Many Australian seniors pay for home internet plans with speeds and data beyond their needs, increasing costs despite prioritising affordability.

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

Employment Hero enhances HR support for small businesses with real-time tools, cutting wait times from hours to minutes and boosting efficiency.

Artificial intelligence is transforming UK real estate by automating tasks, improving valuations, and personalising buyer experiences with smarter technology.

AI chatbots are failing to improve customer service as incomplete data and trust issues cause frustration, prompting firms to reintegrate human agents.

Verification ensures manufacturers avoid costly errors by aligning product configurations across design, sales and production systems amid growing complexity.

AI Advocacy redefines customer service by eliminating frustrating escalations, pairing AI with humans to ensure seamless, continuous support and greater customer trust.

Despite only 30% of Australian firms satisfied with software purchases, 81% plan to boost spending by up to 15% next year to drive business growth.

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

New research reveals 75% of firms see revenue growth from digital accessibility, linking it to improved user experience, customer satisfaction and brand reputation.

Supply chain disruptions persist as 91% of retailers face revenue losses during peak season, with 84% reporting increased delivery complaints, says DP World study.