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AI-driven customer experience heralds future trends
Unified Communications

AI-driven customer experience heralds future trends

The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.

By Shannon Williams • 3 min read • Thu, 18th Jan 2024
Balanced approach to GenAI & mature AI tech needed
Fintech

Balanced approach to GenAI & mature AI tech needed

STX Next warns businesses not to dismiss mature AI services over futuristic GenAI, emphasising their immediate efficiency and cost-effectiveness boost.

By Shannon Williams • 3 min read • Wed, 17th Jan 2024
Amber Technology to distribute Duesenberg Guitars in Australia & NZ
Distributors

Amber Technology to distribute Duesenberg Guitars in Australia & NZ

Amber Technology partners with Duesenberg Guitars as their exclusive distributor in the ANZ market, elevating musical instrument offerings for musicians in the region.

By Kaleah Salmon • 3 min read • Mon, 15th Jan 2024
IFS appoints Mark Moffat as new CEO, Darren Roos becomes board chair
PwC

IFS appoints Mark Moffat as new CEO, Darren Roos becomes board chair

Mark Moffat ascends as new CEO of global cloud enterprise firm IFS, succeeding Darren Roos who takes the helm as board chair.

By Catherine Knowles • 3 min read • Thu, 11th Jan 2024
Zendesk acquires AI firm Klaus to enhance customer experience
DevOps

Zendesk acquires AI firm Klaus to enhance customer experience

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

By Catherine Knowles • 3 min read • Wed, 10th Jan 2024
SIAM market set to increase from $4.8bn to $6bn by 2028
Digital Transformation

SIAM market set to increase from $4.8bn to $6bn by 2028

The global Service Integration and Management market is set to grow to $6 billion by 2028, driven by large enterprises and the manufacturing sector.

By Shannon Williams • 2 min read • Tue, 2nd Jan 2024
Denodo named Leader in Gartner's Data Integration Tools for fourth year
Data Science

Denodo named Leader in Gartner's Data Integration Tools for fourth year

Denodo secures title as Leader in Gartner's Magic Quadrant for data tools for fourth year running.

By Catherine Knowles • 3 min read • Thu, 28th Dec 2023
FPT Software hits $1 billion marker as first Vietnam-origin tech firm
Semiconductors

FPT Software hits $1 billion marker as first Vietnam-origin tech firm

FPT Software, Vietnam's tech giant, reports over $1bn global revenue; a first in the nation's IT sector.

By Catherine Knowles • 3 min read • Thu, 28th Dec 2023
DerScanner honoured as high performer by G2 in software analysis
Data Analytics

DerScanner honoured as high performer by G2 in software analysis

App security tester, DerScanner, gains High Performer status from top software marketplace, G2.

By Kaleah Salmon • 2 min read • Wed, 27th Dec 2023
Kentico emerges as Leader in G2 Grid Report for Digital Experience Platforms
Marketing Technologies

Kentico emerges as Leader in G2 Grid Report for Digital Experience Platforms

Kentico hailed as Leader in Winter 2024's G2 Grid Report for Digital Experience Platforms thanks to high customer satisfaction and market presence.

By Kaleah Salmon • 3 min read • Thu, 21st Dec 2023
8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience
Unified Communications

8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience

8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.

By Catherine Knowles • 3 min read • Fri, 15th Dec 2023
AWS reveals enhanced features for supply chain service
Data Analytics

AWS reveals enhanced features for supply chain service

Amazon Web Services (AWS) reveals new capabilities for its Supply Chain service, aiming to optimise customers' supply chain processes.

By Shannon Williams • 3 min read • Fri, 1st Dec 2023

Stories from Other Regions

Volopa and Yapily unite for seamless Open Banking finance experience
Fintech

Volopa and Yapily unite for seamless Open Banking finance experience

Volopa partners with Open Banking API provider, Yapily, aiming to simplify the payment process for finance teams through seamless connectivity using innovative open banking technology.

By Catherine Knowles • 3 min read • Tue, 16th Jan 2024
OneTap Loyalty revolutionises retail with payment card-integrated rewards
Customer Experience

OneTap Loyalty revolutionises retail with payment card-integrated rewards

Australian tech platform OneTap Loyalty streamlines rewards earning process, integrating payment cards with loyalty programs and bolstering customer engagement.

By Kaleah Salmon • 3 min read • Tue, 16th Jan 2024
Viettel Cyber Security named top cybersecurity firm
EduTech

Viettel Cyber Security named top cybersecurity firm

Viettel Cyber Security's portfolio of solutions earns it the 2023 Vietnam Company of the Year Award from Frost & Sullivan.

By Shannon Williams • 3 min read • Tue, 9th Jan 2024
N4L's commitment to secure digital schooling featured in 2023 report
EduTech

N4L's commitment to secure digital schooling featured in 2023 report

Network for Learning's 2023 Annual Report highlights the unwavering commitment to secure digital education provision for NZ schools.

By Catherine Knowles • 2 min read • Wed, 20th Dec 2023
FICO launches advanced analytics platform for banking in India
Customer Experience

FICO launches advanced analytics platform for banking in India

Global analytics leader, FICO, is now offering its advanced cloud-based platform to the Indian banking sector.

By Tom Raynel • 3 min read • Wed, 6th Dec 2023
CommBank & More enhance strategic partnership with groundbreaking services
Unified Communications

CommBank & More enhance strategic partnership with groundbreaking services

CommBank and More strengthen strategic partnership by introducing unique, industry-first services, making banking and telecommunications more cohesive.

By Kaleah Salmon • 3 min read • Fri, 1st Dec 2023