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Customer service Stories - Page 85

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Robotic Skies and Carbonix partner to advance UAV tech on global scale
Customer Relationship Management

Robotic Skies and Carbonix partner to advance UAV tech on global scale

Robotic Skies partners with Carbonix to provide international field support for Carbonix UAVs in various industries.

By Catherine Knowles • 3 min read • Wed, 1st Sep 2021
77% of consumers will share data if their service is more personalised - Freshworks report
Customer Relationship Management

77% of consumers will share data if their service is more personalised - Freshworks report

Despite calls for better data privacy amongst businesses and their customers, it doesn't mean that the data sharing game is over.

By Staff Writer • 3 min read • Wed, 25th Aug 2021
mx51 to use Snowflake for analytics and customer service
Customer Relationship Management

mx51 to use Snowflake for analytics and customer service

Snowflake has been chosen by mx51 to enhance its analytics and customer service for its merchant payment platform.

By Ryan Morris-Reade • 3 min read • Thu, 19th Aug 2021
Laser focus on customer-oriented tech top priority for customer service industry - report
Customer Relationship Management

Laser focus on customer-oriented tech top priority for customer service industry - report

CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.

By Staff Writer • 2 min read • Tue, 17th Aug 2021
People are a demanding bunch: how to service the customer that wants everything
Customer Relationship Management

People are a demanding bunch: how to service the customer that wants everything

The everything customer might sound like an abstract concept, but if we brush away the buzzword veneer, it becomes apparent that we're all everything customers.

By Anthony Brown • 5 min read • Fri, 30th Jul 2021
CSPs missing huge, untapped opportunity
Customer Relationship Management

CSPs missing huge, untapped opportunity

Customer loyalty is at stake as telecom and media providers fail to offer highly personalised experiences, says study.

By Catherine Knowles • 4 min read • Tue, 6th Jul 2021
Appier acquires AI-powered chatbot platform BotBonnie
Customer Relationship Management

Appier acquires AI-powered chatbot platform BotBonnie

Appier acquires omnichannel chatbot platform BotBonnie to enhance its marketing offerings and expand customer base.

By Staff Writer • 2 min read • Wed, 23rd Jun 2021
Auth0 survey reveals Australian businesses fail to meet login expectations
Customer Relationship Management

Auth0 survey reveals Australian businesses fail to meet login expectations

Most Australian organisations fail to meet consumer expectations around login technology, according to Auth0's international research.

By Catherine Knowles • 3 min read • Wed, 2nd Jun 2021
Customer service vital to long term success for Australian telcos
Customer Relationship Management

Customer service vital to long term success for Australian telcos

Customer loyalty is at stake as telcos fail to deliver adequate service, prompting organisations to adapt or fail to gain a competitive advantage.

By Catherine Knowles • 3 min read • Thu, 27th May 2021
Poor service quality costing companies significant revenue
Customer Relationship Management

Poor service quality costing companies significant revenue

Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.

By Shannon Williams • 4 min read • Fri, 21st May 2021
Artificial intelligence top priority for organisations, but challenges remain
Customer Relationship Management

Artificial intelligence top priority for organisations, but challenges remain

Organisations in the Asia Pacific region are leading in the adoption of artificial intelligence, according to a survey by Juniper Networks.

By Shannon Williams • 5 min read • Mon, 3rd May 2021
NICE releases an AI-powered self-service platform
Customer Relationship Management

NICE releases an AI-powered self-service platform

NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.

By Ryan Morris-Reade • 2 min read • Fri, 23rd Apr 2021
Vodafone New Zealand first Kiwi business to receive specialised AWS accreditation
Customer Relationship Management

Vodafone New Zealand first Kiwi business to receive specialised AWS accreditation

Vodafone New Zealand has been accepted into the Amazon Connect Service Delivery Program, making it the first business in Aotearoa to be awarded this status.

By Catherine Knowles • 3 min read • Mon, 19th Apr 2021
Why better API monitoring is critical for achieving quality customer service
Customer Relationship Management

Why better API monitoring is critical for achieving quality customer service

API monitoring is crucial for maintaining application performance. Adaptive API monitoring offers unprecedented visibility and testing capabilities.

By Mike Hicks • 4 min read • Fri, 9th Apr 2021
'Conversational service automation' firm Uniphore raises $140m
Customer Relationship Management

'Conversational service automation' firm Uniphore raises $140m

Uniphore secures US$140m in funding to develop conversational service automation technologies and achieve 200% headcount growth.

By Staff Writer • 2 min read • Fri, 9th Apr 2021
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Unified Communications

Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.

By Sara Barker • 7 min read • Thu, 18th Mar 2021
Building a business case for observability
Customer Relationship Management

Building a business case for observability

Investing in observability can help businesses deliver seamless customer experiences, but conveying its ROI is a challenge for CTOs.

By Sharryn Napier • 3 min read • Wed, 3rd Mar 2021
Optus partners with Google Cloud to improve customer support capabilities
Customer Relationship Management

Optus partners with Google Cloud to improve customer support capabilities

The move allows Optus to provide its customers with more personalised experiences and bolster its customised solution offerings, according to the company.

By Staff Writer • 3 min read • Sat, 23rd Jan 2021

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