TelcoNews US - Telecommunications news for ICT decision-makers

Customer Support stories - Page 21

Img ph9iqapbfkxmtmlwauhphalm

'Medigate by Claroty' clinches Best in KLAS award for fourth year

Thu, 8th Feb 2024
#
customer support
Claroty's 'Medigate' bags the Best in KLAS award for Healthcare IoT Security for a remarkable fourth year, enhancing cyber-resilience in healthcare units.
Img ptzlliac5mlhg8zhdyakrr8v

More & Tangerine to align with Teleco Financial Hardship Standard 2024

Wed, 7th Feb 2024
#
customer support
More and Tangerine adapting to Telecommunications Financial Hardship Industry Standard 2024, affirming commitment to affordability and accessibility of services amid financial challenges.
Img i8yvjyfl4ifl2qpuwb9hfyun

Neos Networks & Securus secure McArthurGlen's connectivity

Fri, 2nd Feb 2024
#
customer support
Neos Networks and Securus Communications have partnered to provide secure, reliable connectivity for McArthurGlen's nine UK outlet sites, notably bolstering network visibility and security.
Jenn mcauliffe headshot  1

Jenn McAuliffe joins SmartBear to boost enterprise sales

Wed, 31st Jan 2024
#
customer support
Jenn McAuliffe joins SmartBear, a top software development tools provider, as Senior VP of Enterprise Sales, aiming to boost major B2B growth.
Sophie graham ifs

Sophie Graham named as IFS's global Chief Sustainability Officer

Mon, 29th Jan 2024
#
customer support
IFS bolsters commitment to Environmental, Social, Governance agenda with appointment of Sophie Graham as new global Chief Sustainability Officer.
Sammy zoghlami 1

Should VMware customers be considering Plan B?

Tue, 23rd Jan 2024
#
customer support
Uncertainty clouds VMware's future following its £61bn acquisition by Broadcom, forcing many clients to contemplate alternate measures amidst concerns of staff layoffs and price hikes.
Img boe8i3cuo34cpxdjw0fckltq

Leaseweb launches Multi-CDN service in Asia Pacific region

Thu, 18th Jan 2024
#
customer support
Leaseweb, a cloud services provider, rolls out its Multi-CDN technology in Asia Pacific, enhancing content delivery performance and slashing latency for sectors including Media, SaaS, Gaming and more.
Img 6448

Claroty appoints industry veteran as first Chief Customer Officer

Thu, 18th Jan 2024
#
customer support
Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.
Img hbeoiam318tarmaeezv9144d

Harness fortifies CD capabilities with Armory acquisition

Tue, 16th Jan 2024
#
customer support
Harness has boosted its continuous deployment capabilities by acquiring key intellectual property and technology from Armory, aiming to streamline the developer experience.
Img 9131x29kh0i3n3rkffgepkkm

Air India launches AI assistant AI.g on WhatsApp for customer support

Thu, 11th Jan 2024
#
customer support
Air India's AI-driven virtual assistant, AI.g, has been launched on WhatsApp to offer customers an easily accessible support channel for over 1300 travel-related enquiries.
Img rym6d2dzidg1sd0wlbz6eia9

AI revolutionising industries, redefining professional roles

Thu, 4th Jan 2024
#
customer support
AI is redefining professional roles, demanding a shift toward AI proficiency in recruiting, offering companies access to a global talent pool.
Img 16x7gz9ox2mzshw80rcgj87g

N4L's commitment to secure digital schooling featured in 2023 report

Wed, 20th Dec 2023
#
customer support
Network for Learning's 2023 Annual Report highlights the unwavering commitment to secure digital education provision for NZ schools.
Img brpioqmjmdneagqmey1bwgm9

8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience

Fri, 15th Dec 2023
#
customer support
8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.
Image001  2

Sysdig hires Andy Dobrov to champion customer success & support

Wed, 13th Dec 2023
#
customer support
Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.
Img wucfjoqyasrqdojtv3s6clzz

NetWitness integrates with AWS AppFabric to bolster cloud security

Wed, 13th Dec 2023
#
customer support
NetWitness partners with Amazon Web Services' AppFabric to enhance cloud security, streamlining threat detection and response tasks.
Img 61fhsx01tr630jzmjinqosm8

Bluecurrent & Spark achieve 1 million IoT connections in New Zealand

Tue, 5th Dec 2023
#
customer support
Bluecurrent and Spark notch up one million IoT connections in NZ for smarter metering, bolstering efficiency and innovation.
Img sibmgnqd5aeflfi8n4mpivu0

Amelia named as leading AI provider in Everest Group AI Top 50

Mon, 4th Dec 2023
#
customer support
Amelia, a leading AI software company, has been recognised as a top AI provider in the inaugural Everest Group AI Top 50.
Img hmesqlyr0jlg3h7x8bt5p2uw

Amazon Connect adds Generative AI features to enhance CX

Thu, 30th Nov 2023
#
customer support
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
Img 9pxphxtybjeopl9hi7bansqd

dLocal, eSky strengthen partnership for payment solutions

Mon, 27th Nov 2023
#
customer support
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
Img zx1jkvrpjf3bwykykluwiyig

Kingston Technology maintains SSD market leadership for the 6th year running

Fri, 24th Nov 2023
#
customer support
Kingston Technology continues as global SSD market leader for six years in a row, holding 28% market share in 2022.