The impacts of a digital-first society on contact centres are significant and require a digital-first customer experience strategy.
Chubb strengthens Executive Leadership Team to increase oversight of global sales and operations, focusing on people, process & portfolio.
Improving customer experience, not growth, is the main focus of insurance digitalisation initiatives in 2023, says Gartner survey.
Pandemic drives critical infrastructure and digital-reliant organisations to increase cybersecurity, leading to rising costs.
Growing data security concerns are paving the way for Asia Pacific hyperscale data centre market forecast to remain strong through 2027.
Organisations struggle to manage information effectively, hindering efficiency, growth, and compliance. Modern approaches are needed.
Mendix's regional VP for Asia Pacific, Jornt Moerland, explains the benefits of the low-code platform in app development.
Dysfunctional collaboration practices are risking project success and client relationships, warns Australian Institute of Project Management and KPMG.
Singapore appoints Tan Siew San as VMware country manager—her 20 years of IT and team leadership experience will help drive business growth in Singapore.
Rob Torres appointed as non-exec director for travel industry platform Katanox, partnering with global hotel brands and implementing best practices.
For it to function optimally, an educational establishment's entire technology estate needs to be monitored, regularly refreshed and regularly replenished.
Many organisations have taken steps towards digitalisation, but major disruptors are on the horizon, including Edge AI and 5G.
Tesserent has announced that the State Library of Queensland has awarded a contract to Tesserent to deliver a secure digital archiving solution.
Many Australian companies are still in the adjustment phase, navigating what workflows, culture and collaboration should look like in a new hybrid environment.
Peter Halliday appointed new CEO of Siemens Australia, bringing extensive local & global leadership experience to shape future growth & digital transformation.
Axiata has partnered with Versa Networks to deliver Secure Access Service Edge (SASE) technology to rapidly digitalising Asian enterprises.
Aus Steel selects SYSPRO Cloud ERP to improve efficiencies in build process and scheduling of precision frames.
Honeywell's new suite of Occupant Experience apps analyze behavior and space usage to improve office comfort and collaboration for knowledge workers.
Sarene Lee appointed as Malaysia country manager for VMware, taking charge of driving business strategy and development in digital transformation.
Travel industry veteran Rob Torres joins Katanox as non-executive director, bringing 20 years of experience to partner with global hotel brands.
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