Email stories
Existing customers can now use MediRoutes' full dispatch tools in a browser on phones, tablets and laptops at no extra cost.
As AI agents proliferate, Twilio is focusing on trusted, governed communications infrastructure rather than the apps that sit on top of it.
Businesses and public bodies can now edit files inside a Europe-built alternative to Microsoft-based office software under European legal control.
Access to building records is now being offered to AI assistants, with human sign-off still required for contract changes and variations.
Regulated firms could search and export archived messages through AI while keeping existing permissions, audit logs and chain-of-custody controls.
As demand for cybersecurity tools grows, the company is bolstering governance and talent leadership to support global expansion.
About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.
Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.
Older adults are far more likely to doubt digital messages, as a survey finds 41% of UK and US consumers question if they are genuine.
Banks and phone firms face pressure to do more, as 34 per cent of Canadians say they were targeted by a scam in the past year.
Budget-conscious households are embracing AI for practical holiday tasks, with confidence rising fastest among the eight markets surveyed by Sinch.
Australian workers are losing more than 75 million hours a year to scattered messages, eroding productivity and adding to business costs.
The funding will help the Sydney start-up reach more lenders as it targets overdue debts that are too small or costly to chase manually.
Banks and insurers in India may cut transcription errors on EMI amounts and policy numbers as a multilingual model targets noisy calls.
Home loan applicants are reaching loan lodgement 2.5 times faster after Lendi Group linked AI agents to Twilio's platform.
Nearly every adult in Ireland was targeted by scam texts or phishing attempts last year, with more than one in five paying out and losing money.
Trust in digital messages is fraying, with 46% of UK adults doubting whether an email or text was genuine, according to new research.
Digital fatigue and scam fears are helping keep posted letters credible, with 78% wanting important government messages by mail.
Autonomous tools with broad permissions could expose customer records and email to costly breaches, TalkTalk Business says, as SMEs rush to adopt AI.
Australian firms are using AI at scale, but many lack the visibility to stop shadow tools, agentic access and rising incidents.
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