Organisations unsure how to approach end user computing and manage device security, says 2015 Mobile Workforce Report.
Businesses may have been unknowingly setting up their IT Service Management (ITSM) initiatives for failure, but SIAM could be the solution.
Ipswitch thrives amidst the Global Financial Crisis, proving calamity spells opportunity for savvy tech vendors.
CIOs urged to shake up IT service management with tools that are not just practical but fun, says ServiceNow's Fred Luddy.
Unisys unveils cloud-based ITSM suite, offering remedy-as-a-service to improve IT support and cut costs for enterprises.
Fujitsu's recent claim that it's the first vendor in New Zealand to achieve ISO 20000 accreditation is wrong, says Unisys.
IT service management is vital for businesses, requiring CIOs to focus on people, processes, and technology for long-term success.
Recession forces NZ Help Desks and ITSM and 13th Annual Contact Centre conferences to be scaled back to one day.
Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.
This year the IT Service Management Forum New Zealand chapter will be celebrating its 10th annual conference in Wellington. The event takes place May 5-7.
Join the IT Service Management Forum (itSMFnz) three-day conference with Keynote presentations, speakers, workshops and social events.
Change is a constant for Australian and New Zealand CIOs with IDC believing the role will change in response to the new IT environment.
ViFX teams up with Cherwell to bring innovative ITSM solution to the NZ market, aiming for more user-friendly tech management.
TelstraClear partners with BMC Software to deploy an advanced IT service management suite, enhancing efficiency and customer service.
