Managed Services stories - Page 4
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
Exclusive: SonicWall's Suroop Chandran on why security basics still fail
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managed services
SonicWall warns over 95% of cyber breaches stem from misconfigured tools, as firms lean on MSPs and cyber warranties to plug skills gaps.
SCX.ai debuts sovereign, eco-efficient AI node in Sydney
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managed services
SCX.ai launches Australia’s first sovereign, eco-efficient AI node in Sydney, promising tenfold efficiency gains without water cooling.
Tech & culture woes plague UK MSPs after M&A deals
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managed services
UK MSPs say post-merger tech and culture clashes are pushing up costs, delaying EBITDA gains and risking client disruption, POPX warns.
Vertiv unveils AI service for predictive data centre care
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managed services
Vertiv launches Next Predict, an AI-powered managed service to shift data centres from calendar-based maintenance to predictive care.
Ishan plans INR ₹300 crore boost to AI-ready network
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managed services
Ishan unveils INR ₹300 crore plan to expand AI-ready networks, cloud and security platforms across metros and smaller Indian cities.
Defence renews Kinetic IT deal for ICT & base support
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managed services
Australia’s Defence Department renews Kinetic IT deal, expanding ICT service desk and switchboard support to a national base contact centre.
DigiCert named IDC MarketScape leader in CLM market
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managed services
DigiCert has been named a Leader in IDC MarketScape’s first global report on certificate lifecycle management, citing automation and scale.
Ian Groves secures second GTIA council term for UK
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managed services
Start Tech leader Ian Groves wins second three-year term on GTIA’s UK and Ireland Executive Council, strengthening his role in the IT channel.
Telefónica Tech unveils Netskope-based SSE for UK, Ireland
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managed services
Telefónica Tech launches Netskope-based managed Security Service Edge in UK and Ireland, targeting cloud-first and hybrid enterprises.
Houlihan Lokey hires Mark Ward to boost IT services
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managed services
Houlihan Lokey hires Mark Ward as Managing Director to expand European IT services coverage from its Manchester and London offices.
mhance appoints Chris Allan as chief executive officer
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managed services
Microsoft partner mhance names Chris Allan as CEO to drive cloud, data and AI-led growth under private equity owner SilverTree Equity.
Tecala gains Microsoft security status, expands ISO
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managed services
Tecala secures Microsoft security partner status and broadens ISO 27001:2022 coverage to its Automation, Data and AI division ADA.
Konica Minolta named Leader in IDC print security study
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managed services
Konica Minolta has been named a Leader in IDC’s Worldwide Print Security assessment, praised for its layered, security-by-design approach.
Cythera appoints Jason Whyte to lead Australian integration
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managed services
Cythera names Jason Whyte as Australia managing director to integrate Seamless Intelligence and Phronesis Security under one brand.
EcoOnline names David Orstad Chief Customer Officer
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managed services
EcoOnline appoints David Orstad Chief Customer Officer to lead global customer functions and launch new managed services offering.
UK firms see AI as key to resilience, cyber gap grows
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managed services
UK leaders now see AI and automation as top drivers of resilience, yet most still define it mainly as cyber security, new research finds.
EU Cybersecurity Act revamp targets high risk vendors
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managed services
Brussels moves to tighten EU cyber rules, targeting high risk foreign vendors while streamlining certification and boosting sovereignty.
2026: The year AI moves from promise to performance
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managed services
In 2026, AI shifts from dazzling pilots to disciplined performance, as trust, governance and human oversight overtake speed of deployment.
Zyxel Nebula 19.30 boosts MSP multi-tenant control
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managed services
Zyxel updates Nebula to 19.30, adding cross-org multi-tenant tools, RBAC and site cloning to streamline MSP network management at scale.
Assured Data Protection expands Tony Giannini’s remit
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managed services
Assured Data Protection widens Tony Giannini’s role to unite global innovation with Americas channel strategy for MSP-focused growth.