Opinion stories
Locally based contact centres are good for the country and better for business, writes MaxContact director of operations for Australia Daniel Harding.
There are several reasons why a move into the cloud makes sense for many businesses. Most notably: cost, technical burden, and operations.
By choosing the right migration from the outset through developing KPIs and planning for migration, companies are setting themselves up for success.
Businesses fail more frequently today than ever, in part due to a lack of understanding around correct implementation of data analytics.
The ways in which bad actors can use DNS to mount attacks are numerous. Here are some of the most popular ones.
The cloud has virtually infinite redundancy, storage and compute power, so why reinvent it? True cloud security should be delivered from the cloud itself.
Threats to applications go beyond exploiting code and logic vulnerabilities which are already more than enough to analyse and cope with.
The coming years hold lots of fresh business opportunities for those positioned and ready to take advantage of them.
Statistics show that lacking clear goals is the most common cause of project failures in business, underscoring the vital need for project management skills.
Business intelligence comes from activating all possible data sources and making informed decisions based upon the facts presented.
Organisations that fail to examine their print environment could miss a pivotal opportunity to save money, writes Y Soft managing director for ANZ Adam O'Neill.
To access work emails, it may suffice to use with multi-factor authentication. But if users want to access customer data, that security control isn't enough.
ANZ Bank is blocking between 8 million and 10 million malicious emails a month, double last year's figure, as cyber-attacks increase.
As technological progress is continuous, it forces business leaders to remain agile if they want to secure a competitive advantage.
It's expected by 2023, 5G and Edge will provide $517 billion of revenue across manufacturing, heath care, transport, environmental monitoring and gaming alone.
Virtually any cloud service provider can utilize this new performance evaluation method to help realize computing power for its hyperscale cloud clusters.
VIQ Solutions enhances timeliness and accuracy for one of the world's largest accounting bodies with high-tech recording and transcription services.
Businesses must consider whether to retire legacy systems, or determine whether they can support the organisation's broader digital transformation initiatives.
By enabling software development without relegating coding to specific developers, low-code is set to soar in popularity this year.
Retailers should develop an understanding of new customers' shopping habits, as well as take advantage of nascent opportunities for growth in the retail sector.
