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Process automation stories

Gemini Enterprise wins top AI agents rating for universities
Data Protection

Gemini Enterprise wins top AI agents rating for universities

The top ranking signals growing demand for university AI that can manage sensitive data, automate admin work and scale across campus systems.

By Sean Mitchell • 4 min read • Last week

Global Stories

Process automation stories

ERX: the next generation of enterprise software
Digital Transformation

ERX: the next generation of enterprise software

Businesses risk flawed AI decisions unless enterprise software embeds industry context, governance and real-time data at its core.

By Geoff Thomas • 5 min read • 4 days ago
EazyPetition launches AI USCIS form platform in US
Software-as-a-Service

EazyPetition launches AI USCIS form platform in US

Immigration applicants and their advisers could cut repeated filing work and errors as the Texas legal tech firm rolls out its AI-assisted USCIS forms tool.

By Mark Tarre • 3 min read • 4 days ago
Umbraco launches Automate with AI workflow controls
Software-as-a-Service

Umbraco launches Automate with AI workflow controls

Marketing teams can now automate customer journeys and routine site tasks without sending data to a separate platform, easing GDPR concerns.

By Mark Tarre • 4 min read • Last week
OpenAI launches ChatGPT Work for workplace automation
Customer Relationship Management

OpenAI launches ChatGPT Work for workplace automation

More than 5 million Codex users could now hand hours-long office tasks to a new agent that drafts documents, spreadsheets and slide decks.

By Mark Tarre • 5 min read • Last week
NiCE awards honour AI leaders in customer experience
Digital Transformation

NiCE awards honour AI leaders in customer experience

AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.

By Sofiah Nichole Salivio • 4 min read • Last week
Infios launches Archer to automate supply chain action
Software-as-a-Service

Infios launches Archer to automate supply chain action

The new software is aimed at cutting manual follow-up in order, warehouse and transport operations as supply chain teams seek faster decisions.

By Sean Mitchell • 4 min read • Last week
Saicon acquires Pragmatyc to boost AIoT capabilities
Manufacturing

Saicon acquires Pragmatyc to boost AIoT capabilities

The deal gives Saicon more specialist talent as enterprises race to link AI projects with cloud, data and physical operations.

By Sean Mitchell • 3 min read • Last week
Businesses shift from AI pilots to trust & results
Software-as-a-Service

Businesses shift from AI pilots to trust & results

Businesses are now weighing whether AI can cut workloads and risks in core operations, rather than just speed up pilots and paperwork.

By Joseph Gabriel Lagonsin • 7 min read • Last week
Payhawk hits USD $100 million ARR on AI-driven growth
Software-as-a-Service

Payhawk hits USD $100 million ARR on AI-driven growth

Autonomous AI agents helped the London spend management firm reach USD $100 million in ARR while trimming sales staff and lifting efficiency.

By Sofiah Nichole Salivio • 4 min read • Last week

Stories from Other Regions

Process automation stories

Australian tech leaders hail AI shift to core business
Digital Transformation

Australian tech leaders hail AI shift to core business

Australian firms are increasingly using AI in day-to-day operations, with leaders saying data quality and human oversight now matter more than pilot projects.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
One.site appoints Mitchell Smith as Managing Director
Software-as-a-Service

One.site appoints Mitchell Smith as Managing Director

The promotion aims to sharpen One.site's push into construction software as contractors seek to cut paperwork and improve site safety.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
UK businesses overstate AI progress, EXL research finds
Data Analytics

UK businesses overstate AI progress, EXL research finds

Only 12% of UK companies qualify as AI leaders, with most still struggling to turn pilot projects into measurable returns.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago
One NZ wins TM Forum award for AI telecoms project
Digital Transformation

One NZ wins TM Forum award for AI telecoms project

New Zealand telecoms could gain a software-led revenue stream after One NZ's AI project was named among TM Forum's top Catalyst awards.

By Mark Tarre • 4 min read • 3 days ago
OpenAI runs AI workshop for public servants in Canberra
Data Protection

OpenAI runs AI workshop for public servants in Canberra

Public servants tested ChatGPT and Codex on drafting and research, as agencies weigh whether AI can speed up routine work without losing human oversight.

By Mark Tarre • 4 min read • 4 days ago
Brightbeam chief warns GPT 5.6 outpaces Irish firms
Digital Transformation

Brightbeam chief warns GPT 5.6 outpaces Irish firms

Irish firms risk falling further behind as GPT 5.6 outpaces their ability to retrain staff, redesign workflows and justify AI spend.

By Sean Mitchell • 5 min read • Last week
Unit4 offers mid-market AI trials without commitment
Software-as-a-Service

Unit4 offers mid-market AI trials without commitment

Mid-sized firms can test Unit4's AI tools in ERPx until August 2027, as vendors race to lower adoption risk for cautious buyers.

By Mark Tarre • 4 min read • Last week