Retail stories
While 82% of Australian and New Zealand retailers have adopted AI, only 9% trust it to manage customer interactions without human oversight, study finds.
Superdry has adopted Cegid's AI-powered retail platform to boost operational efficiency and streamline communication across its global stores.
Kore.ai has been named a Leader in Gartner's 2025 Magic Quadrant for Conversational AI Platforms, praised for its adaptability and AI innovation.
SailPoint and HCLTech have partnered to deliver AI-driven identity security solutions, aiding enterprises in managing digital identities across hybrid and multicloud environments.
Prophet appoints Claudia Kidd as Strategic Growth Lead to drive expansion across ANZ, adding six new roles amid rising client demand in marketing sectors.
ControlUp and B2M Solutions have partnered to launch ControlUp for Frontline Workers, boosting real-time analytics for Android devices used by frontline staff worldwide.
Amber Technology debuts Philips NeoPix 150 and 450 Smart projectors in Australia and NZ, offering full HD, portability, and smart streaming from AUD $449.
Joseph Joseph teams up with XPO Logistics for UK omnichannel fulfilment, boosting warehousing, distribution, and customer service from Rugby.
Australian eCommerce sees a 27.6% rise in returns despite stricter policies, as shoppers seek flexibility amid rising costs and economic uncertainty.
Zeller unveils Australia's first developer-driven payment suite, boosting omnichannel payment solutions for large, multi-site enterprises nationwide.
Meghan Stabler, ex-BigCommerce exec, joins AI pricing platform alentr as chief marketing officer to spearhead retail sector growth and innovation.
Brightsolid appoints Microsoft MVP Charlie Gough as Head of Cloud Solutions to enhance hybrid cloud and cyber security services with a focus on Microsoft integration.
AI is making it easier for consumers to file well-crafted complaints, posing new challenges for retailers to manage rising digital grievances effectively.
Amber Technology will exclusively distribute TASCAM's full product range in Australia from October 2025, enhancing access to professional audio solutions nationwide.
Wincanton extends its fulfilment partnership with Whittard of Chelsea to support UK and international growth across eCommerce and retail outlets.
Marks & Spencer led UK back-to-school social media campaigns in 2025, partnering with 1,380 influencers to generate GBP £5 million in earned media value.
New research reveals Australians prioritise data privacy and AI personalisation in online shopping, seeking better service and seamless digital experiences.
Holland & Barrett has saved 3,000 annual hours handling data requests by automating the process with Aiimi's AI platform, boosting accuracy and speed.
Retailers worldwide are embracing AI-driven personalization and immersive tech to boost holiday sales and reduce returns this peak season, says new survey.
South Island leads NZ's labour rebound with 5.4% job growth and 5.1% wage rise, as casual roles surge 10.2% and trades sector booms.
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