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Google named Leader in IDC agentic AI platform report
Low code & No code

Google named Leader in IDC agentic AI platform report

Enterprises are increasingly prioritising governance, security and integration as they move AI agents beyond pilots and into production systems.

By Joseph Gabriel Lagonsin • 3 min read • Today
Google launches Looker Data Apps to build secure tools
Data governance

Google launches Looker Data Apps to build secure tools

Enterprises can now build governed apps inside Looker, with inherited security and auditability aimed at taking AI prototypes into daily workflows.

By Sean Mitchell • 3 min read • 4 days ago
Villeroy & Boch deploys Talkdesk to streamline service
Customer Relationship Management

Villeroy & Boch deploys Talkdesk to streamline service

The rollout should cut waiting times and transfers by routing enquiries to the right agent faster across Villeroy & Boch's global service teams.

By Sean Mitchell • 3 min read • 3 days ago
Delinea launches Fastpath MCP Server for AI audits
Data governance

Delinea launches Fastpath MCP Server for AI audits

It aims to cut manual spreadsheet checks for finance and audit teams by letting AI assistants query live access-risk data across 100 systems.

By Mara Sugue • 4 min read • Last week
Zoom launches AI tools to link chats, meetings & work
Digital Transformation

Zoom launches AI tools to link chats, meetings & work

The new tools are meant to cut time lost piecing together decisions across apps, while Zoom also expects to top USD $5 billion in annual revenue this year.

By Mara Sugue • 4 min read • Last week
Zoom unveils AI tools linking meetings to business work
Customer Relationship Management

Zoom unveils AI tools linking meetings to business work

Users will be able to search across Zoom and more than 40 apps, while AI agents turn meeting notes into tasks and updates.

By Mara Sugue • 4 min read • Last week
Zoom adds unified customer context across CX tools
Customer Relationship Management

Zoom adds unified customer context across CX tools

Businesses using Zoom's CX tools will be able to see a single customer history across channels, cutting repeat explanations and speeding resolutions.

By Mara Sugue • 5 min read • Last week
What Is Shadow AI and What Does It Mean for Your Organisation?
Malware

What Is Shadow AI and What Does It Mean for Your Organisation?

Gartner says 69% of organisations suspect staff are using banned AI tools, raising the risk of security or compliance incidents by 2030.

By Nish Sudhakaran • 7 min read • Last week
Google adds Gemini integration to borderless Lakehouse
Software-as-a-Service

Google adds Gemini integration to borderless Lakehouse

Businesses can query data across rival clouds without moving it into Google Cloud first, as the preview aims to speed AI agents and cut duplication.

By Joseph Gabriel Lagonsin • 4 min read • This month
Reco raises USD $55 million with AT&T Ventures backing
Identity and Access Management

Reco raises USD $55 million with AT&T Ventures backing

The security software company will use the money to expand sales and support as enterprises race to govern AI agents accessing sensitive systems.

By Joseph Gabriel Lagonsin • 4 min read • This month
Luware launches NimbusOne after Microsoft certification
Customer Relationship Management

Luware launches NimbusOne after Microsoft certification

Certified by Microsoft, the new client lets contact centre agents stay in Teams or work in CRM tools, reducing switching and support burdens.

By Joseph Gabriel Lagonsin • 3 min read • This month
Conga expands AiMe AI tools across commercial software
Enterprise Resource Planning

Conga expands AiMe AI tools across commercial software

Customers can now use AI assistants to query live contract and pricing data as Conga adds more than 90 tools across its software stack.

By Sofiah Nichole Salivio • 3 min read • This month

Stories from Other Regions

Salesforce stories

TEKenable folds Tether into brand after Salesforce growth
Customer Relationship Management

TEKenable folds Tether into brand after Salesforce growth

The group plans to hire more staff as enterprise demand for its Salesforce services rises across Ireland and the UK.

By Mara Sugue • 3 min read • 3 days ago
Exalate launches Australian hosting for cloud connector
Risk & Compliance

Exalate launches Australian hosting for cloud connector

Australian firms can now keep Exalate Cloud in-country on Google Cloud in Sydney, easing migration and compliance concerns for connected systems.

By Sofiah Nichole Salivio • 3 min read • 4 days ago
Gearset appoints Mark Johnston as Chief Marketing Officer
Disaster Recovery

Gearset appoints Mark Johnston as Chief Marketing Officer

The hire comes as the Cambridge software group tries to broaden adoption of its AI tools among larger Salesforce users and enterprise buyers.

By Mara Sugue • 4 min read • Last week
monday.com launches Harmony voice AI for Australian sales
Customer Relationship Management

monday.com launches Harmony voice AI for Australian sales

Australian sales teams face closer scrutiny over automated calls as monday.com rolls out a voice AI platform built for lead qualification and handovers.

By Mara Sugue • 4 min read • Last week
Salesforce offers free Slack Enterprise to UK students
Data Protection

Salesforce offers free Slack Enterprise to UK students

Millions of students could gain workplace AI skills as UK colleges and universities get free access to Slack Enterprise under a Salesforce programme.

By Sofiah Nichole Salivio • 4 min read • This month