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NiCE & Sopra Steria roll out AI service centre tool
Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • This month
Google Cloud adds Claude Apps Gateway for enterprises
DevOps

Google Cloud adds Claude Apps Gateway for enterprises

The self-hosted gateway gives firms central control over sign-ins, access and costs as Claude Code roll-outs move beyond small developer teams.

By Mark Tarre • 4 min read • This month
CrayonIQ says APAC CX buying shifts to AI strategy
Digital Transformation

CrayonIQ says APAC CX buying shifts to AI strategy

Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.

By Mark Tarre • 4 min read • This month
NiCE named launch partner for AWS European Sovereign Cloud
Software-as-a-Service

NiCE named launch partner for AWS European Sovereign Cloud

Customers in regulated EU sectors may now deploy NiCE's AI tools on AWS's new sovereign cloud while keeping data and operations inside the bloc.

By Sean Mitchell • 4 min read • This month
Amazon WorkSpaces gains AI agent access for desktop apps
Digital Transformation

Amazon WorkSpaces gains AI agent access for desktop apps

Legacy desktop software can now be automated without new APIs, as Amazon Web Services opens WorkSpaces applications to AI agents under existing controls.

By Sean Mitchell • 4 min read • This month
Google opens BigQuery conversational analytics to users
Data Analytics

Google opens BigQuery conversational analytics to users

Businesses can now query BigQuery in plain English, with Google adding audit trails, access controls and scheduled AI analyses.

By Sean Mitchell • 4 min read • This month
Google launches remote MCP server for Gemini Enterprise
DevOps

Google launches remote MCP server for Gemini Enterprise

External coding tools can now reach Google Cloud models and notebooks via an open protocol, while IAM Deny policies keep access tightly governed.

By Mark Tarre • 4 min read • This month
Ping Identity appoints Sultan as APJ general manager
Hybrid Cloud

Ping Identity appoints Sultan as APJ general manager

The hire comes as APJ customers accelerate AI deployment, raising demand for identity controls to manage human and machine access safely.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Ubotica raises USD $11 million for maritime AI platform
Surveillance

Ubotica raises USD $11 million for maritime AI platform

The funding will speed deployment of a service aimed at helping governments spot threats to cables, pipelines and shipping routes from orbit.

By Mark Tarre • 4 min read • Last month
Kong links Insomnia 13 with Konnect for API workflow
Software-as-a-Service

Kong links Insomnia 13 with Konnect for API workflow

Developers can now avoid manual test setup as Kong's new link keeps API definitions, environments and credentials aligned across Insomnia and Konnect.

By Sofiah Nichole Salivio • 3 min read • Last month
Sage adds AI tools to X3 for manufacturers & distributors
Software-as-a-Service

Sage adds AI tools to X3 for manufacturers & distributors

Manufacturers and distributors could cut manual work as the software maker embeds AI, e-invoicing and cloud tools into Sage X3.

By Sofiah Nichole Salivio • 4 min read • Last month
Synthflow AI & Avant strike exclusive voice AI deal
Software-as-a-Service

Synthflow AI & Avant strike exclusive voice AI deal

The tie-up could speed customer service automation for regulated sectors, with first joint deals already closed and roll-outs due in weeks.

By Sean Mitchell • 4 min read • Last month
Candescent names Jason Edelboim as Chief Executive Officer
Software-as-a-Service

Candescent names Jason Edelboim as Chief Executive Officer

The banking software group is betting on AI-led growth as it seeks to expand its reach across more than 1,300 institutions.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Security stories

Affinity MSP tops Australian MSPs in global 2026 ranking
Network Infrastructure

Affinity MSP tops Australian MSPs in global 2026 ranking

The result underscores the rising importance of dependable connectivity as businesses increasingly outsource support, security and network operations.

By Sean Mitchell • 4 min read • This month
Lancom wins Microsoft Azure migration specialisation
Disaster Recovery

Lancom wins Microsoft Azure migration specialisation

Customers seeking cloud moves may see lower risk after the Auckland-based firm proved repeatable delivery on Azure database and infrastructure migrations.

By Mark Tarre • 3 min read • Last month
10ZiG deepens ThinPrint integration for Linux thin clients
Virtualisation

10ZiG deepens ThinPrint integration for Linux thin clients

IT teams could face fewer printer-driver headaches as 10ZiG adds deeper ThinPrint support to its Linux thin clients for virtual desktops.

By Sean Mitchell • 4 min read • Last month
BKN301 launches AI-native bank orchestrator for banks
Data Protection

BKN301 launches AI-native bank orchestrator for banks

Banks face mounting pressure to keep AI, customer data and audit trails inside their own systems as regulatory scrutiny tightens.

By Karen Joy Bacudo • 4 min read • Last month