Short Message Service (SMS) stories

Samsung to end its Messages app in July 2026, steering users to Google Messages as the default SMS option on supported Android devices.

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

Staysure has adopted NiCE's CXone Mpower AI platform to enhance its digital travel insurance customer experience across Europe with omnichannel support.

Sinch is named a Tier 1 vendor in ROCCO's 2024 RCS Messaging Market Impact Report, praised by operators in 64 countries for technical strength and reliability.

Research from Twilio reveals that nearly half of mobile professionals have adopted Rich Communication Services, with 60% citing its positive impact on customer communications.

Sinch has been recognised as an Essential App for HubSpot, enhancing its partnership by integrating messaging channels into HubSpot's platform for improved customer engagement.

A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.

Babeltext launches an AI-driven messaging platform aimed at breaking language barriers, enabling real-time communication in 195 languages for global users.

Rising cybersecurity threats prompt a shift from traditional, vulnerable password methods to phishing-resistant authentication solutions.

HubSpot partners with MessageMedia to add targeted SMS capabilities to its CRM platform, providing marketers with personalised cross-channel campaigns.

Soprano Design has revamped its Soprano Connect platform, introducing RCS support, enabling businesses and governments to improve mobile interactions.

About 90 percent of text messages are read within three minutes of receipt and we're seven times more likely to respond to a text than an email.

Soprano Design to launch new digital channels, blending enterprise and social messaging. Soprano Connect to be available globally, boosting interaction.