Short Message Service (SMS) Stories - Page 4

Global Stories

Short Message Service (SMS) stories

The future of authentication: four trends to watch in 2023

In a year of economic uncertainty and geopolitical tensions, it should be no surprise that the digital landscape is fraught with cyberthreats.

By Andrew Shikiar • 4 min read • Mon, 19th Dec 2022

Risk & Compliance

KnowBe4 identifies email and SMS security risks for APAC

More than half of APAC office workers (59%) don't believe using their work email for personal activity is a security risk, according to a study by KnowBe4.

By Catherine Knowles • 3 min read • Tue, 22nd Feb 2022

Unified Communications

Zoom unveils a load of new updates and features

Zoom has unveiled a raft of new updates and features to its platform, including enhanced slide control, advanced polling, and attendance status.

By Ryan Morris-Reade • 4 min read • Wed, 1st Dec 2021

Email Security

Global SMS scam uncovered on Google Play Store, promoted on Tik Tok and Instagram

Over 150 scam apps that trick users into costly subscriptions have been discovered by Avast, including ones on the Google Play Store.

By Shannon Williams • 3 min read • Tue, 2nd Nov 2021

ServiceNow and Twilio introduce new messaging service

ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution. .

By Ryan Morris-Reade • 3 min read • Fri, 22nd Oct 2021

Customer Relationship Management

Video: 10 Minute IT Jams - A breakdown of Twilio Flex

In this interview, we speak to Twilio Flex director of product marketing Tim Richter, who will discuss one of the company's critical APIs, Twilio Flex.

By Nick Forrester • 5 min read • Thu, 16th Sep 2021

Email Security

Scam messages on the rise, organisations must take action

More than half of consumers lose trust in organisations after receiving scam messages, according to a global study from Callsign.

By Catherine Knowles • 3 min read • Fri, 2nd Jul 2021

Unified Communications

8x8 adds new business messaging features to Microsoft Teams

8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.

By Ryan Morris-Reade • 3 min read • Tue, 11th May 2021

Data Analytics

HubSpot boosts SMS marketing capabilities with MessageMedia

HubSpot partners with MessageMedia to add targeted SMS capabilities to its CRM platform, providing marketers with personalised cross-channel campaigns.

By Staff Writer • 2 min read • Thu, 10th Sep 2020

Unified Communications

It's not in the post: How an SMS document platform can streamline the contact centre

Switching from traditional mail to an SMS document platform can save contact centres time and money, cutting costs by as much as AUD $275,000 monthly.

By Daniel Harding • 3 min read • Fri, 7th Aug 2020

Short Message Service

Top 10 tips on how Kiwi SMEs can utilise text messaging in a crisis

The current global COVID-19 crisis has meant businesses have needed to find new ways to communicate with their clients and customers.

By Shannon Williams • 2 min read • Tue, 5th May 2020

Supply Chain

Soprano Design updates enterprise messaging platform

Soprano Design has revamped its Soprano Connect platform, introducing RCS support, enabling businesses and governments to improve mobile interactions.

By Staff Writer • 2 min read • Mon, 20th Apr 2020

Malware

Australian professionals high target for cyber crims, new study shows

Aussie Infosec pros report highest phishing-led ransomware rates, underpinning urgent need for cyber education.

By Catherine Knowles • 2 min read • Thu, 30th Jan 2020

Endpoint Protection

How SMS became the trusted mode of customer communications

About 90 percent of text messages are read within three minutes of receipt and we're seven times more likely to respond to a text than an email.

By Richard Favero • 4 min read • Thu, 31st Oct 2019

Short Message Service

Soprano Design to launch new digital and social channels

Soprano Design to launch new digital channels, blending enterprise and social messaging. Soprano Connect to be available globally, boosting interaction.

By Sara Barker • 3 min read • Wed, 9th Oct 2019