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User experience (UX) stories

The pros and cons of AI in content generation: all you need to know
Digital Transformation

The pros and cons of AI in content generation: all you need to know

AI is reshaping content creation, boosting speed and scale while raising urgent concerns over quality, authenticity and reader trust.

By Haekal Aditya • 5 min read • Thu, 19th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Island unveils SASE to cut proxy backhaul for AI era
Firewalls

Island unveils SASE to cut proxy backhaul for AI era

Island has rolled out a SASE design that shifts inspection to the endpoint, cutting proxy backhaul and avoiding default SSL/TLS break-and-inspect.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026
SeenThis & Vudoo team up to power shoppable video ads
Customer Experience

SeenThis & Vudoo team up to power shoppable video ads

SeenThis and Vudoo join forces to deliver shoppable video ads on the open web, linking viewer attention directly to on-screen purchases.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026
Open Point unveils unified engagement & stakeholder hub
Smart Cities

Open Point unveils unified engagement & stakeholder hub

Open Point has merged Social Point and Consultation Manager into a single platform to unify community engagement and stakeholder oversight.

By Sofiah Nichole Salivio • 3 min read • Thu, 19th Mar 2026
Van Weelde Shipping picks Unit4 ERPx for modernisation
Digital Transformation

Van Weelde Shipping picks Unit4 ERPx for modernisation

Rotterdam's Van Weelde Shipping selects Unit4 ERPx to modernise finance and operations while consolidating its enterprise systems.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026
Trust as a measurable asset for CMOs in the age of AI
Customer Experience

Trust as a measurable asset for CMOs in the age of AI

As AI floods marketing channels with competent content, CMOs are racing to quantify trust as their scarcest and most valuable asset.

By Geoff Main • 7 min read • Wed, 18th Mar 2026
Hootnotes launches visual hub for remote team work
EduTech

Hootnotes launches visual hub for remote team work

Melbourne's Hootnotes launches a visual hub to capture messy early-stage ideas for remote teams, eyeing US expansion from 2026.

By Mark Tarre • 4 min read • Wed, 18th Mar 2026
Governments to deploy AI agents, tighten oversight by 2029
Digital Transformation

Governments to deploy AI agents, tighten oversight by 2029

Most governments will lean on AI agents for routine decisions by 2028, with stricter explainability and human oversight baked in by 2029.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 18th Mar 2026
XConnect & SONIO team up to fight fraud in fintech
Gaming

XConnect & SONIO team up to fight fraud in fintech

XConnect links its mobile network fraud signals into SONIO's identity platform to tighten onboarding and compliance for fintech and gambling.

By Mark Tarre • 4 min read • Tue, 17th Mar 2026

Stories from Other Regions

User experience (UX) stories

Camp Digital returns with focus on ethical AI & inclusion
Digital Transformation

Camp Digital returns with focus on ethical AI & inclusion

Camp Digital returns to Manchester spotlighting ethical AI, inclusive design and hopeful technologists in a rapidly changing digital sector.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026
Token.io unveils Account on File to streamline Pay by Bank
Data Protection

Token.io unveils Account on File to streamline Pay by Bank

Token.io launches Account on File to make Pay by Bank a near one-tap checkout, cutting steps and boosting conversion for UK and EU merchants.

By Karen Joy Bacudo • 4 min read • Thu, 19th Mar 2026
ChatGPT's Checkout retreat: An opportunity for Aussie retailers?
Customer Experience

ChatGPT's Checkout retreat: An opportunity for Aussie retailers?

OpenAI's Instant Checkout retreat puts retailer sites back in focus, opening a data-led discovery window for fast-moving Australian brands.

By Kate Massey • 5 min read • Thu, 19th Mar 2026
Sydney venture applies complex systems to organisational design
Software-as-a-Service

Sydney venture applies complex systems to organisational design

Sydney's House of Complexity launches three-pronged venture to bring complex systems thinking into organisational design and practice.

By Catherine Knowles • 3 min read • Thu, 19th Mar 2026
Carsales launches ChatGPT app to power AI car searches
Digital Transformation

Carsales launches ChatGPT app to power AI car searches

Carsales launches a ChatGPT app to let Australians find car listings through conversational AI searches, boosting visibility for sellers.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026
Singaporeans want phone support as firms push digital
Unified Communications

Singaporeans want phone support as firms push digital

Singaporeans still prefer calls for customer support, but firms are shifting budgets to digital self-service and AI, risking a widening gap.

By Kaleah Salmon • 5 min read • Wed, 18th Mar 2026
Slow retail websites risk billions in lost UK sales
Digital Transformation

Slow retail websites risk billions in lost UK sales

Sluggish UK retail websites are prompting shoppers to abandon baskets, risking an estimated GBP £38 billion in lost eCommerce sales this year.

By Kaleah Salmon • 4 min read • Wed, 18th Mar 2026