Voice AI stories

New survey finds 83% of UK customers prefer human agents for service, but 34% may switch to AI if it means lower prices, especially in London.

Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.

Tata Communications unveils Voice AI platform for real-time, multilingual fintech chats, enhancing speed, security, and seamless automation in financial services.

SambaNova launches Hume AI voice models on SambaCloud, offering enterprises real-time, multilingual, emotionally responsive speech AI in 11 languages by June 2024.

Prosper AI has raised USD $5m to develop voice AI automating US healthcare admin tasks, aiming to cut costs and improve efficiency across hospitals and medical practices.

Supply chain startup HappyRobot has raised USD $44 million to enhance its AI workforce platform, aiming to transform enterprise operations with advanced automation.

Edgehax raises INR ₹1.39 crore seed funding led by Inflection Point Ventures to boost production and expand its Edge AI hardware globally.

Huckleberry, an AI voice platform, revolutionises workplace feedback by enabling quick, accessible 360-degree reviews without HR involvement.

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

Hyper launches AI technology to manage non-emergency 9-1-1 calls, easing dispatcher workload, after raising USD $6.3 million funding.

SuperDial has raised USD $15 million to expand its voice AI platform automating healthcare administrative calls, aiming to cut costs and boost efficiency in US providers.

Omnisenti launches a Voice AI platform tailored for Australian small and mid-sized firms, enhancing customer service and operational efficiency with secure voice automation.

Cloudflare has unveiled Cloudflare Realtime, a new suite aimed at simplifying the development of real-time audio, video, and AI applications for developers.

Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.

SuperDial has announced its acquisition of MajorBoost, enhancing its voice AI to streamline phone call automation in the US healthcare sector.

Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.

Voice AI platform Vapi secures USD $20 million in Series A funding, aiming to enhance its voice agent deployment across diverse industries.

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.

Northern Data Group has selected five startups for its first AI Accelerator, providing access to advanced GPU technology and industry mentorship.