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8x8 named MetriStar top provider for CPaaS & CCaaS
Data Analytics

8x8 named MetriStar top provider for CPaaS & CCaaS

Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.

By Sean Mitchell • 3 min read • Last month
Infoblox links DCloud app to vast scam website network
Network Security

Infoblox links DCloud app to vast scam website network

More than 5 million connection attempts from 985 organisations show scam traffic is increasingly reaching workplaces via social apps and personal devices.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 30th Jun 2026
Meta launches AI tools for advertisers & businesses
Customer Experience

Meta launches AI tools for advertisers & businesses

Marketers could save time and reach more customers as Meta expands AI across ad creation, creator discovery and WhatsApp sales chats.

By Regine Laguilles • 4 min read • Wed, 24th Jun 2026
Farseer expands to UK & North America with AI Analyst
Data Analytics

Farseer expands to UK & North America with AI Analyst

Finance teams in two major markets can now query live models in plain language, as Farseer widens its reach beyond Europe.

By Karen Joy Bacudo • 3 min read • Tue, 23rd Jun 2026
Cyber criminals target World Cup 2026, says Unit 42
Virtual Private Networks

Cyber criminals target World Cup 2026, says Unit 42

Fans and businesses face a heightened fraud and disruption threat as the expanded tournament's wider digital footprint attracts attackers.

By Sean Mitchell • 4 min read • Mon, 22nd Jun 2026
North Korea IT fraud cell flooded US firms with 167,000 bids
Virtual Private Networks

North Korea IT fraud cell flooded US firms with 167,000 bids

Remote hiring teams face a wider security risk after researchers found North Korean operatives won 76 offers from 166,893 US job applications.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 20th Jun 2026
Cyber criminals target World Cup staff & suppliers
Malware

Cyber criminals target World Cup staff & suppliers

Attackers are using fake World Cup sites and messaging apps to steal credentials, with some scams now aimed at event suppliers and staff.

By Mark Tarre • 4 min read • Wed, 10th Jun 2026
Aircall buys Piper AI to boost sales workflow automation
Customer Relationship Management

Aircall buys Piper AI to boost sales workflow automation

The deal ties customer conversations to CRM updates and deal signals, aiming to cut manual admin for thousands of sales teams.

By Joseph Gabriel Lagonsin • 3 min read • Sat, 6th Jun 2026
Xero Cash Flow Manager projects short-term cash moves
Data Analytics

Xero Cash Flow Manager projects short-term cash moves

Businesses can now test near-term liquidity without changing the ledger, as Xero's new planner uses bank history and manual entries to forecast cash.

By Karen Joy Bacudo • 6 min read • Wed, 27th May 2026
8x8 sees surging AI demand as usage revenue jumps 70%
Software-as-a-Service

8x8 sees surging AI demand as usage revenue jumps 70%

Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 25th May 2026
Infobip study finds CX investment gap in global brands
Data Protection

Infobip study finds CX investment gap in global brands

Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.

By Sean Mitchell • 4 min read • Thu, 14th May 2026
Babeltext launches AI creator marketplace Chat2Me.AI
Digital Transformation

Babeltext launches AI creator marketplace Chat2Me.AI

The Sydney company is betting creators can monetise audience demand with paid AI personas across WhatsApp, SMS and web chat.

By Sofiah Nichole Salivio • 4 min read • Tue, 12th May 2026
RingCentral expands AI receptionist to SMS & WhatsApp
Unified Communications

RingCentral expands AI receptionist to SMS & WhatsApp

The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.

By Sofiah Nichole Salivio • 4 min read • Fri, 8th May 2026

Stories from Other Regions

Whatsapp stories

Floward uses AI agents to handle seasonal WhatsApp spikes
Digital Transformation

Floward uses AI agents to handle seasonal WhatsApp spikes

Seasonal surges on WhatsApp are now being absorbed by AI, helping the florist cut costs 15% and keep replies to one minute.

By Sofiah Nichole Salivio • 4 min read • Tue, 30th Jun 2026
London sees sharp rise in personalised scam attempts
Phishing

London sees sharp rise in personalised scam attempts

Nearly six in ten Londoners have seen more scam attempts in the past year, with social media fraud and AI-made ruses fuelling concern.

By Mark Tarre • 3 min read • Fri, 26th Jun 2026
iQanAI launches conversational AI sales app across SEA
Software-as-a-Service

iQanAI launches conversational AI sales app across SEA

Businesses across Singapore, Malaysia and Indonesia can now automate multilingual chat sales around the clock, reducing missed leads and follow-up delays.

By Mark Tarre • 3 min read • Fri, 19th Jun 2026
Irish workers feel pressure to cut compliance corners
Data Protection

Irish workers feel pressure to cut compliance corners

More than half of Irish office staff say speed is taking precedence over rules, raising the risk of unchecked breaches and data lapses.

By Sean Mitchell • 4 min read • Fri, 12th Jun 2026