Air NZ fiercely defends its Kiwi identity, rejecting rumours of moving its contact centre to Manila, valuing local voice in customer service.
Social networking emerges as a vital tool for contact centres, reshaping customer care with real-time engagement and feedback, says survey.
Twitter unveils Twitter for iPhone, rebranding the acclaimed Tweetie 2 app as its official iPhone application, now available for free.
The promise of a free next generation iPhone being used to gather email addresses and other personal information.
Epic Games debunk reports from badly translated Russian scans of Gears of War 3, reminding fans not to believe the false information.
Microsoft is offering a USD $300 Prezzy Card daily and a USD $10,000 grand prize for partners promoting Office 2010. Are you up for the challenge?.
Social media transcends fad status, turning organisations stronger with internal networks like Yammer leading the charge.
As small businesses increasingly leverage social networks like Facebook and LinkedIn, the rise in phishing and cyberattacks demands vigilant security measures.
In the throes of change, 2015's telco landscape reshapes under demand for advanced connectivity, hinting at a collaborative future.
Activision secures a 10-year deal with Bungie, makers of Halo, spreading future titles across multiple platforms, including PS3.
At TUANZ Telco Day, top insights reveal support for Chorus by TelstraClear CEO and a push for patient-owned health records by 2014.
YouTube videos now consume 10% of corporate bandwidth, outpacing all other internet usage, reveals Network Box report.
Chief Executive Steve Jobs has confirmed that the company will not be offering any further support for the iPhone 2G.
iTunes gears up to deepen social ties with Facebook Connect integration, facilitating users in sharing their music purchases.
Cyber threats loom both within and beyond as Australian SMEs battle online security risks, with insider attacks posing major concern.
Small business owners in New Zealand are missing out on growth opportunities by underutilising 'freasy' tools like social media for relationship marketing.
Foxtel teams up with Xbox LIVE to stream channels in Australia, challenging Sony's PS3 MUBI app. Launch details yet to come.
Twitter is testing new features for businesses, including the ability to accept direct messages from anyone, according to Mashable.
Sales of Xbox 360 in Australia and New Zealand have smashed the one million mark and Microsoft's auctioning off a special Weta-made Halo console to celebrate.
Microsoft puts its hands in its pockets for social media-led competition based around the IE8 Web Slice application.
