Klearcom automates global number testing for United World Telecom
Klearcom has announced a partnership to provide real-time number testing and service assurance for United World Telecom, streamlining operations for the telecommunications provider in more than 100 countries.
United World Telecom, which was established in 1996, supplies VoIP, IVR, and global call forwarding services to over 8,000 business clients. As the company's customer base expanded internationally, it faced challenges in maintaining consistent support and validating the performance of both local and toll-free numbers across multiple time zones.
In the past, United World Telecom relied on manual testing methods. These proved to be time-consuming and vulnerable to human error, particularly when applied at scale across numerous regions worldwide and at all hours. The need for accurate, reliable, and efficient testing prompted the company to seek a technological solution capable of operating on a global basis.
Through its new arrangement with Klearcom, United World Telecom utilises Klearcom's automated, AI-powered testing platform to conduct on-demand assessments of call quality, network performance, and IVR functionality, all supported by real-time reporting.
This switch to automation has enabled United World Telecom to rapidly verify the functionality of toll-free numbers, delivering improvements to network reliability and faster detection of issues that may affect customer experience. The partnership is designed to support United World Telecom's goal of delivering uninterrupted customer support across diverse time zones and geographies.
Platform impact
Klearcom's platform, which supports businesses operating in over 100 countries, uses AI-driven tools to monitor and address issues relating to IVR and toll-free number connections. For United World Telecom, this solution provides greater process efficiency, real-time assurance, and enhanced reliability for its services worldwide.
The partnership also supports United World Telecom's ability to deliver consistent and high-quality customer service as it continues to grow its global presence. According to the company, the addition of automated testing has helped raise standards of client support and system performance.
Mark Rohan, Co-founder and Chief Operating Officer, Klearcom, said:
"United World Telecom is a global leader that relies on having complete visibility into its toll-free numbers across every region it serves. Klearcom's global testing coverage ensures real-time insights and consistent performance, no matter the market. By combining automation with deep geographic reach, we're helping United World Telecom operate with greater agility, scale with confidence, and deliver a world-class customer experience at a global level."
Alain Rodriguez, Senior Technical Support Manager, United World Telecom, said, "Klearcom's automated testing solution has been a real game-changer for us. It allows us to assess toll-free numbers in an instant, ensuring our clients get the support they need and further elevating the customer experience."
Industry recognition
Klearcom's work with United World Telecom comes in the context of several industry accolades. Among these are Stevie Awards for Best Use of Technology in Customer Service for the Telecommunications Industry, Best IVR or Web Service Solution, and Best Contact Centre Solution. The company also recently received the 2025 Voice AI Technology Excellence Award from CUSTOMER Magazine.
These awards reflect Klearcom's focus on technological solutions aimed at improving system reliability and customer experience for businesses managing complex, international communications.
With the adoption of real-time, automated routing and monitoring of toll-free numbers and IVR, United World Telecom adds scalability while aiming to reduce risks associated with manual intervention and human error. According to those involved in the project, this positions the company to more effectively deliver global support and maintain service quality standards for its client base.
