TelcoNews US - Telecommunications news for ICT decision-makers
United States

Guides

#
5g & beyond
#
internet of things
#
software-defined networking
#
space technologies
#
unified communications

Search

Customer engagement stories - Page 4

Isometric cloud marketplace wifi network over europe mideast

Westcon lists Weblib Smart Wifi on AWS Marketplace

Last month
#
customer engagement
Westcon-Comstor to privately list Weblib Smart Wifi tools on AWS Marketplace, widening channel access across the UK, Europe and Middle East.
Jorge bestard headshot(2)

Harvey to open Paris office & hire EMEA sales chief

Last month
#
customer engagement
AI platform Harvey will open a Paris office in Q2 and has hired former Canva executive Jorge Bestard as Vice President of EMEA Sales.
Executive team celebration modern boardroom ai cloud icons city

Infobip refreshes leadership team with four promotions

Last month
#
customer engagement
Infobip promotes four long-serving executives to refreshed leadership roles, adding a Chief Innovation Officer and elevating alliances to the Board.
Indian airport lounge young travelers premium credit cards scene

Indian banks pivot loyalty points to travel experiences

Last month
#
customer engagement
Indian banks are overhauling loyalty schemes, swapping cashback for travel, lounges and lifestyle perks to lure Gen Z and affluent cardholders.
Indian village market farmers business partnership loyalty rewards

Fateh Rural alliance targets India’s rural loyalty gap

Last month
#
customer engagement
Fateh Rural forms alliance to tap India’s rural loyalty gap, targeting distributor schemes in a USD $3.58 billion market by 2025.
Australian online florist melbourne eco packaging happy customers

LVLY shortlisted for three Inside Retail awards 2026

Last month
#
customer engagement
Australian online florist LVLY is shortlisted in three customer service and online retail categories at the 2026 Inside Retail awards.
Modern hotel lobby couple mobile checkin staff tablet analytics

AI & value reshape 2026 guest engagement in hospitality

Last month
#
customer engagement
AI-driven personalisation and shifting notions of value will set the pace for hospitality guest engagement in 2026, Paytronix predicts.
Virtual receptionist service ringing office phone cloud connection

Newo.ai, IONOS launch AI receptionist for small firms

Last month
#
customer engagement
Newo.ai and IONOS have launched a plug-and-play AI receptionist, promising SMEs 24/7 call handling, missed lead recovery and quick setup.
Ai driven global factory network executives planning logistics

FourKites forms advisory board to shape manufacturing tech

Last month
#
customer engagement
FourKites has created a manufacturing advisory board of senior supply chain leaders to steer its product roadmap and AI-driven logistics tools.
Cloud contact center hub with agents and multichannel data streams

Five9 & Google Cloud launch unified AI contact centre CX

Last month
#
customer engagement
Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.
Rachel ler area vice president of asia at fastly(2)

Fastly names Rachel Ler VP to drive Asia expansion

Last month
#
customer engagement
Fastly appoints Rachel Ler as Area Vice President of Asia to spearhead edge cloud growth across ASEAN, Greater China and South Korea.
Australian contact centre unified messaging automated workflows

Babeltext unveils MC-ML-AI to turn chats into actions

Last month
#
customer engagement
Babeltext debuts MC-ML-AI, a standard to turn multilingual, multichannel customer chats into completed bookings, transactions and cases.
Global it channel partners office data dashboards predictive

Channel partners shift to data-led growth strategies

Last month
#
customer engagement
Channel partners in five markets plan to prioritise data-led products and consulting in 2026, edging out managed services and subscriptions.
France uk puzzle merging into unified ecommerce data interface

SaleCycle buys BEYABLE to build unified eCommerce stack

Last month
#
customer engagement
SaleCycle snaps up French personalisation specialist BEYABLE to create a unified European eCommerce marketing and conversion platform.
Omnichannel cloud communications globe ai automation secure engage

Infobip named Frost CPaaS growth & innovation leader

Last month
#
customer engagement
Infobip named a growth and innovation leader in Frost & Sullivan’s latest CPaaS report, praised for cross-channel AI-driven communications.
Indian boardroom ai maze data charts rupee coins stalled returns

Indian firms struggle to turn AI pilots into real ROI gains

Last month
#
customer engagement
Indian firms ramp up AI pilots for customer engagement and marketing, but most still struggle to prove real returns and scale deployments.
Marketing team london office customer journey dashboard flow

Amperity unveils AI agent to build live customer journeys

Last month
#
customer engagement
Amperity has debuted an AI Customer Data Agent that turns natural-language prompts into live segments and customer journeys for marketers.
Supermarket aisle shopper phone discount data flow modern scene

Eagle Eye unveils AI tool for real-time retail offers

Last month
#
customer engagement
Eagle Eye has launched an AI-powered Personalised Promotions tool to deliver real-time, individual retail offers at massive scale.
Graham jackson

Fluent Connect uses AI to speed retail integrations

Last month
#
customer engagement
Fluent Commerce unveils Fluent Connect, using AI to slash retail system integration times from months to days across key platforms.
Chano c

Klaviyo boosts EMEA growth, names Europe-based Co-CEO

Last month
#
customer engagement
Klaviyo posts 48% EMEA revenue surge, names Europe-based Co-CEO Chano Fernández to spearhead international and AI-driven retail push.