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Employee Experience (EX) Stories - Page 10

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Employee Experience (EX) stories

ServiceNow unveils Autonomous Workforce & EmployeeWorks
Software-as-a-Service

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Feb 2026
AND Digital, HowNow halve curation time, revamp onboarding
Digital Transformation

AND Digital, HowNow halve curation time, revamp onboarding

AND Digital taps HowNow to centralise learning, halving content curation time and cutting onboarding admin by 80% across its workforce.

By Sofiah Nichole Salivio • 3 min read • Wed, 25th Feb 2026
Beyond technology: How leadership drives contact centre performance
Unified Communications

Beyond technology: How leadership drives contact centre performance

Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.

By Ed Creasey • 5 min read • Mon, 23rd Feb 2026
CrowdStrike, Qualtrics link up to secure AI-driven data
Data Protection

CrowdStrike, Qualtrics link up to secure AI-driven data

CrowdStrike links Falcon Shield with Qualtrics XM to extend SaaS security, monitoring and automated policy enforcement across experience data.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 20th Feb 2026
Gartner: LLMs to reshape PR budgets & staff chatbots
Marketing Technologies

Gartner: LLMs to reshape PR budgets & staff chatbots

Gartner predicts public LLMs will double PR budgets by 2027 as AI search reshapes discovery and employee chatbots replace intranets.

By Sean Mitchell • 4 min read • Wed, 18th Feb 2026
HR, IT & finance urged to align on corporate travel
Digital Transformation

HR, IT & finance urged to align on corporate travel

HR, IT and finance must align on corporate travel or risk frustrated staff, weak compliance and poor cost control, SAP Concur warns.

By Sean Mitchell • 5 min read • Tue, 17th Feb 2026
Capita cuts hiring time by 43% with Workday AI tools
Unified Communications

Capita cuts hiring time by 43% with Workday AI tools

Capita slashes time-to-hire by 43% and speeds HR admin by up to 80% after rolling out Workday AI, HiredScore and Teams integration.

By Sofiah Nichole Salivio • 4 min read • Thu, 12th Feb 2026
TCS to modernise Flight Centre's global tech services
Disaster Recovery

TCS to modernise Flight Centre's global tech services

TCS will overhaul Flight Centre's global tech backbone, standardising cloud, networks and platforms to boost resilience and performance.

By Karen Joy Bacudo • 3 min read • Tue, 10th Feb 2026

Stories from Other Regions

Employee Experience (EX) stories

WiseTech to axe 2,000 jobs as AI reshapes workforce
Unified Communications

WiseTech to axe 2,000 jobs as AI reshapes workforce

WiseTech will cut about 2,000 roles, a third of its staff, as it leans on AI, echoing wider structural job shifts across major employers.

By Shannon Williams • 4 min read • Thu, 26th Feb 2026
Australian staff buck global slump in engagement levels
Data Protection

Australian staff buck global slump in engagement levels

Australian employee engagement climbs to 68% against a global slide, with frequent feedback and clear change communication credited.

By Mark Tarre • 4 min read • Thu, 26th Feb 2026
CBA launches AUD $90m AI-focused Future Workforce plan
Human Capital Management

CBA launches AUD $90m AI-focused Future Workforce plan

Commonwealth Bank launches AUD$90m Future Workforce Program to boost AI skills, retrain staff and open new internal career paths.

By Karen Joy Bacudo • 3 min read • Wed, 25th Feb 2026
Tanium names Satyen Desai ASEAN Regional Vice President
Ransomware

Tanium names Satyen Desai ASEAN Regional Vice President

Tanium appoints Satyen Desai as ASEAN regional vice president to spearhead endpoint security growth amid rising hybrid work threats.

By Mark Tarre • 3 min read • Wed, 25th Feb 2026
eG Innovations names Joanne Bowey to lead New Zealand
Hybrid Cloud

eG Innovations names Joanne Bowey to lead New Zealand

eG Innovations launches in New Zealand, appointing veteran cloud executive Joanne Bowey to drive growth in digital experience monitoring.

By Mark Tarre • 3 min read • Mon, 23rd Feb 2026
New GoVo platform aims to unlock unused UK volunteer hours
Human Capital Management

New GoVo platform aims to unlock unused UK volunteer hours

Royal Voluntary Service launches GoVo for Business to match unused UK staff volunteering hours with thousands of charity roles nationwide.

By Mark Tarre • 4 min read • Fri, 20th Feb 2026
eG Innovations appoints Jon Hatchuel to lead Australia
Virtualisation

eG Innovations appoints Jon Hatchuel to lead Australia

eG Innovations names Jon Hatchuel as its first Australia country manager, targeting growth in digital workspace monitoring and observability.

By Mark Tarre • 3 min read • Wed, 18th Feb 2026
Sapia.ai unveils Phai, an AI coach for career change
Human Capital Management

Sapia.ai unveils Phai, an AI coach for career change

Sapia.ai debuts Phai, an AI chat coach designed to help workers rethink careers, build confidence and navigate changing job markets.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
AI misalignment costs UK firms billions in lost gains
Digital Transformation

AI misalignment costs UK firms billions in lost gains

Misaligned expectations over workplace AI risk costing UK employers up to GBP £60 billion a year in lost productivity and savings.

By Karen Joy Bacudo • 5 min read • Fri, 13th Feb 2026
AI productivity gains undermined by rising rework burden
DevOps

AI productivity gains undermined by rising rework burden

AI tools save hours at work but Workday finds nearly 40% of those gains are wiped out as staff redo, check and correct low-quality outputs.

By Mark Tarre • 4 min read • Tue, 10th Feb 2026