TelcoNews US - Telecommunications news for ICT decision-makers
United States

Global Stories

SmartBear appoints Anthony Bryce as product management vice president
Artificial Intelligence

SmartBear appoints Anthony Bryce as product management vice president

Jim Wu and Anthony Bryce have been hired as AI and data science VP and product management VP, respectively, at SmartBear Innovation Labs.

By Zach Thompson • 2 min read • Fri, 26th Aug 2022
IT service teams still struggling two years into pandemic
Unified Communications

IT service teams still struggling two years into pandemic

Organisations are facing new challenges in IT service management as hybrid working becomes the norm, according to a survey by ManageEngine.

By Catherine Knowles • 3 min read • Fri, 29th Apr 2022
Airwallex makes key leadership hires, growing US team
Fintech

Airwallex makes key leadership hires, growing US team

Global fintech platform, Airwallex, has added two essential senior hires to its leadership team, expanding the company's presence in the US.

By Zach Thompson • 3 min read • Wed, 9th Feb 2022
Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant
ManageEngine

Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant

ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.

By Ryan Morris-Reade • 3 min read • Mon, 13th Sep 2021
Ivanti launches IT service desk integration with Citrix Workspace
Virtualisation

Ivanti launches IT service desk integration with Citrix Workspace

Service desk and IT teams can now create and manage service requests and incidents within the Citrix Workspace console.

By Staff Writer • 2 min read • Wed, 16th Jun 2021
Transitioning from ITIL v3 certification to ITIL 4
IT services

Transitioning from ITIL v3 certification to ITIL 4

ITIL v3 exams and training will soon be discontinued as AXELOS transitions to ITIL 4. Find out how to update your certification.

By Rose Dyson • 4 min read • Thu, 8th Apr 2021
Ivanti extends ESM automation capabilities with latest additions
IT service management

Ivanti extends ESM automation capabilities with latest additions

Ivanti has made additions to its Enterprise Service Management (ESM) portfolio, with greater automation capabilities between service management and SecOps.

By Catherine Knowles • 3 min read • Fri, 27th Nov 2020
Freshworks named in fourth Magic Quadrant this year
Customer Relationship Management

Freshworks named in fourth Magic Quadrant this year

Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.

By Staff Writer • 2 min read • Wed, 14th Oct 2020
IT service management remains effective in remote working environments - survey
Hybrid & Remote Work

IT service management remains effective in remote working environments - survey

72% of IT professionals say IT service management remains effective in remote working, according to a survey by ManageEngine.

By Shannon Williams • 3 min read • Mon, 20th Jul 2020
Video: 10 Minute IT Jams - Who is LogicMonitor?
Software-as-a-Service

Video: 10 Minute IT Jams - Who is LogicMonitor?

TechDay's new 10 Minute IT Jams series interviews Harry Guy about LogicMonitor, a SaaS-based infrastructure monitoring firm with its APAC hub in Sydney.

By Sara Barker • 5 min read • Thu, 11th Jun 2020
IT services industry to have a 'dismal' 2020
Unified Communications

IT services industry to have a 'dismal' 2020

New research from GlobalData suggests the impact of COVID-19 and the great shift to remote working does not bode well for the industry.

By Staff Writer • 3 min read • Mon, 11th May 2020
ManageEngine expands ESM capabilities for on-premise environments
ManageEngine

ManageEngine expands ESM capabilities for on-premise environments

ManageEngine enhances ServiceDesk Plus with new capabilities, enabling departments to create individual service desks and streamline service management.

By Staff Writer • 2 min read • Thu, 10th Oct 2019
emt Distribution adds Matrix42 to cyber security portfolio
Cloud Services

emt Distribution adds Matrix42 to cyber security portfolio

emt Distribution partners with Matrix42, enhancing cyber security with advanced workspace management tools in ANZ.

By Heather Wright • 2 min read • Wed, 5th Jul 2017
YOU'RE INVITED: Fresh way to master IT service management
Customer Relationship Management

YOU'RE INVITED: Fresh way to master IT service management

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.

By Julia Gabel • 2 min read • Mon, 8th May 2017
Why stakeholder collaboration is key to your cloud success
DevOps

Why stakeholder collaboration is key to your cloud success

However, adoption of the cloud often starts with the infrastructure team and fails to bring other key teams along on the journey.

By Tim Hope • 5 min read • Fri, 21st Apr 2017

Stories from Other Regions

Axios Systems bolsters University of Canterbury's IT service management
IT services

Axios Systems bolsters University of Canterbury's IT service management

The University of Canterbury has replaced its IT service management software to address inefficiencies and improve user experience.@axiossystems.

By Staff Writer • 3 min read • Thu, 26th Mar 2020
Interview: Ivanti 'gets serious' about Kiwi market
Cybersecurity

Interview: Ivanti 'gets serious' about Kiwi market

After opening its first NZ office and signing Duo, Ivanti's Michael Bosnar outlines his plans and the security and ITAM opportunities for resellers.

By Heather Wright • 6 min read • Fri, 8th Sep 2017
Moving from blame to predictability – Service Modelling
Cloud Services

Moving from blame to predictability – Service Modelling

Grant Scurrah's Your SMP Service Modelling offers a solution to implementation delays and inefficiencies in new IT tools and cloud migration.

By Staff Writer • 5 min read • Fri, 9th Oct 2015