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IT support Stories - Page 8

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ManageEngine adds DEX tools to cut IT tickets & boost uptime
Data Analytics

ManageEngine adds DEX tools to cut IT tickets & boost uptime

ManageEngine introduces DEX tools in Endpoint Central to help IT teams proactively fix issues, cutting support tickets and boosting employee productivity.

By Melania Watson • 4 min read • Wed, 27th Aug 2025
Exclusive: Rimini Street backs CIOs in fight against vendor lock-in
Virtualisation

Exclusive: Rimini Street backs CIOs in fight against vendor lock-in

ANZ firms could save AUD $2.5 billion annually by switching to third-party IT support, freeing funds for AI and innovation amid rising vendor costs.

By Melania Watson • 5 min read • Mon, 25th Aug 2025
TrustedTech rebrands to boost Microsoft cloud & AI services
Disaster Recovery

TrustedTech rebrands to boost Microsoft cloud & AI services

TrustedTech rebrands to focus on Microsoft cloud and AI services, driving an eleven-fold revenue increase and expanding enterprise support across UK and US markets.

By Jed Nykolle Harme • 3 min read • Tue, 19th Aug 2025
Rimini Street joins GSA Schedule, saving US agencies up to 50%
Robotic Process Automation

Rimini Street joins GSA Schedule, saving US agencies up to 50%

Rimini Street has joined the US GSA Schedule, enabling government agencies to save up to 50% on Oracle, SAP and VMware support services.

By Melvin Hipolito • 3 min read • Fri, 15th Aug 2025
BeyondTrust boosts secure remote support for public sector compliance
Data Protection

BeyondTrust boosts secure remote support for public sector compliance

BeyondTrust enhances remote support with FIPS 140-2 and CJIS compliance, aiding public sector IT teams in meeting stringent security standards without VPNs.

By Sean Mitchell • 3 min read • Tue, 29th Jul 2025
TeamViewer launches AI-powered tools to boost IT support speed
Digital Transformation

TeamViewer launches AI-powered tools to boost IT support speed

TeamViewer unveils AI-powered TeamViewer Intelligence to speed up IT support via real-time automation and enhanced session insights for global users.

By Melvin Hipolito • 3 min read • Thu, 3rd Jul 2025
How AI agents can help enterprise teams to scale
Customer Relationship Management

How AI agents can help enterprise teams to scale

By 2028, 33% of enterprises will use AI agents to boost productivity and scale efficiently, transforming workflows beyond traditional automation methods.

By Paul Rilstone • 4 min read • Tue, 1st Jul 2025
A managed protection service suite empowers MSPs to scale their businesses effectively
Firewalls

A managed protection service suite empowers MSPs to scale their businesses effectively

A Managed Protection Service Suite helps MSPs scale their businesses efficiently while enhancing security and customer service for SMB clients.

By Debasish Mukherjee • 3 min read • Mon, 30th Jun 2025
Exclusive: BPC and HP deliver flexible IT support to growing firms
Digital Transformation

Exclusive: BPC and HP deliver flexible IT support to growing firms

BPC and HP partner to offer flexible IT support and finance solutions, helping SMEs manage tech challenges and plan growth amid evolving market demands.

By Melania Watson • 5 min read • Thu, 26th Jun 2025

Stories from Other Regions

IT support stories

UK mid-market firms divided on AI & tech as advice gap grows
Human Capital Management

UK mid-market firms divided on AI & tech as advice gap grows

UK mid-market firms face growing advice gaps and leadership divides on AI adoption, hindering productivity and tech investment decisions amid budget constraints.

By Shannon Williams • 4 min read • Fri, 1st Aug 2025
Atturra rebrands Plan B to expand IT services in New Zealand
Digital Transformation

Atturra rebrands Plan B to expand IT services in New Zealand

Atturra will rebrand Auckland-based Plan B by July 2025, expanding its IT services across New Zealand with enhanced cloud, security, and managed offerings.

By Melvin Hipolito • 3 min read • Wed, 30th Jul 2025
Small UK accounting firms split between cloud & in-house IT
Digital Transformation

Small UK accounting firms split between cloud & in-house IT

A survey shows UK small accounting firms split between cloud and in-house IT, with many favouring office servers despite growing cloud adoption.

By Shannon Williams • 3 min read • Fri, 25th Jul 2025
Guernsey awards £1.3m IT contract to Apogee for five years
Digital Transformation

Guernsey awards £1.3m IT contract to Apogee for five years

The States of Guernsey has awarded Apogee a £1.3 million per year, five-year contract to supply IT hardware and support under a new multi-vendor model.

By Catherine Knowles • 4 min read • Fri, 18th Jul 2025
Digimune & AnyTech365 launch 24/7 tech support for Australians
IT services

Digimune & AnyTech365 launch 24/7 tech support for Australians

Digimune partners with AnyTech365 to offer 24/7 multilingual IT support across Australia, boosting tech help and new revenue for local partners.

By Sean Mitchell • 2 min read • Thu, 10th Jul 2025
HCLTech signs 10-year deal to modernise Dunedin IT services
Hybrid Cloud

HCLTech signs 10-year deal to modernise Dunedin IT services

HCLTech will modernise Dunedin City Council's IT services over 10 years, enhancing digital platforms, automation and community engagement.

By Sean Mitchell • 3 min read • Thu, 10th Jul 2025
Telesmart joins AoG Marketplace to provide secure network services
Firewalls

Telesmart joins AoG Marketplace to provide secure network services

Telesmart joins New Zealand's AoG Marketplace, offering secure network management services meeting strict government security standards for public sector use.

By Melvin Hipolito • 4 min read • Tue, 1st Jul 2025
Schofield Sweeney adopts NetDocuments to boost client service
Unified Communications

Schofield Sweeney adopts NetDocuments to boost client service

Schofield Sweeney has adopted NetDocuments to enhance client service and support growth across its four UK offices with improved document access and collaboration.

By Catherine Knowles • 3 min read • Fri, 20th Jun 2025